MIS Systems Support III

Oregon CCB# 7 0 5 511 EC Company; Boise (ID); On-site; USD 77,000 - 97,000; Full time

Benefits offered by this job

401k plan

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible Spending Accounts

Paid Holidays & PTO

Employee Assistance Program

Job summary

EC Electric in Boise, Idaho seeks a MIS Systems Support III to deliver exceptional customer service and resolve hardware and software issues across phones, computers, and software programs.

The role requires solid knowledge of hardware and software, strong organizational skills, and a commitment to quality service. Expect responsibilities from troubleshooting to equipment inventory management and LMS updates.

Qualifications

• Ability to perform essential duties satisfactorily.
• Experience supporting hardware and software in a multi-user environment.
• Strong communication and organizational skills.

Responsibilities

• Provide technical support for computer hardware and software, phone systems, network, and operating systems.
• Respond to help desk contacts to quickly resolve issues.
• Perform installs, upgrades, moves, changes to hardware and software, printers, and laptops.
• Read and understand technical specs, drawings, and instructions.
• Maintain an accurate database of equipment, repairs, and inventory.
• Update training and user guides for equipment.
• Multitask to prevent issues and handle immediate needs.
• Assist Senior Systems Engineer with tasks as directed.
• Travel to job sites and branches to perform projects.
• Resolve tickets escalated on the Service Desk to meet SLA goals.

Skills

Hardware knowledge

Software knowledge

Customer service

Troubleshooting

Organizational skills

Help desk

Tools

Help desk software

Networking/OS knowledge

Job description

The main role of the MIS Systems Support III position is to provide excellent customer service and efficiently resolve any and all electronic equipment needs, from phones to computers to software programs. This individual will need to have technical knowledge of both hardware and software, quality service, and excellent organizational skills. Duties and Responsibilities include the following:

• 1. Provide technical support for computer hardware and software, telephone systems, network,operating systems, and all other things technology-based.
• 2. Respond to the help desk contacts to quickly resolve issues and meet user’s needs.
• 3. Perform installs, upgrades, moves, changes from computer workstation hardware and software,printers, and laptops.
• 4. Read and understand technical specifications, drawings, and instructions.
• 5. Maintain an accurate database of equipment, repairs, and inventory.
• 6. Update training and user guides for equipment.
• 7. Multitasking to prevent issues and handle immediate needs.
• 8. Perform user maintenance task as directed by the Senior Systems Engineer.
• 9. Manage traveling schedule to visit job sites and branches to preform projects.
• 10. Resolve tickets escalated on the Service Desk to meet SLA goals.

Supervisory Responsibilities: This position does not have supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salaryrangeforthispositionis$77,000-$97,000annually.

Opportunityforadiscretionaryyear-endbonus.

401kwitha40%employermatch(uptofederallimit.)

Inadditiontosignificantcareergrowthopportunities,full-time employees enjoy a competitive pay rate, paid holidays and PTO; Medical, Dental, Vision, Life Insurance, Disability Insurance, Flexible Spending Accounts, 401k plan and Employee Assistance Program.

• Paid holidays and PTO
• Medical
• Dental
• Vision
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• 401k plan
• Employee Assistance Program

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EC Electric is an Equal Opportunity/Affirmative Action Employer and supports a drug free workplace program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, protected veteran status, or other protected classifications in accordance with federal law.

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Applicants with disabilities may request accommodation to complete the application and selection process. If you require any accommodations, please reach out to Human Resources at [e-mail].

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