IT Systems Support I: End-User & Network Helpdesk

State of Montana; Helena (MT); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision coverage

Retirement plans

Generous paid vacation, sick and holid

Pre-tax Flexibility Spending Accounts

Employee Assistance Program

Public Service Loan Forgiveness (PSLF)

Descripción de la vacante

State of Montana's Justice Information Technology Services (JITS) seeks an IT Systems Support 1 to install, maintain, and train users on hardware and software for workstations in local and wide area networks. You will handle technical problem resolution and support DOJ staff and CJIN customers.

The role requires 1–3 years of IT support experience, an Associate degree in IT or related field, and strong teamwork and communication abilities, with occasional driving and physical duties.

Formación

• Associate degree in information technology or related field.
• 1–3 years of experience supporting network or computer systems technologies.
• Other combinations of education, certification or experience may be substituted.
• Ability to work in a team, with strong communication and emotional intelligence.

Responsabilidades

• Install, maintain and train on hardware and software for microcomputer workstations in LAN/WAN.
• Provide technical problem resolution for end-user devices and network users.
• Support DOJ staff and CJIN customers; occasional driving and lifting up to 25 pounds.
• Assist in troubleshooting and user support across DOJ-wide networks.

Conocimientos

Teamwork and communication

Emotional intelligence

Professional critique

1-3 years IT support experience

Educación

Associate degree in information technology or related field

Herramientas

Windows OS

MS Office

Active Directory

Remote Desktop

Microsoft System Center

Antivirus/anti-malware tools

Descripción del empleo

State of Montana's Justice Information Technology Services (JITS) seeks an IT Systems Support 1 to install, maintain, and train users on hardware and software for workstations in local and wide area networks. You will handle technical problem resolution and support DOJ staff and CJIN customers.

The role requires 1–3 years of IT support experience, an Associate degree in IT or related field, and strong teamwork and communication abilities, with occasional driving and physical duties.