Public Safety IT Support Specialist II

Montana State University; Bozeman (MT); On-site; USD 32,000 - 34,000; Full time

Job summary

Montana State University is seeking a Computer Support Specialist II to serve as embedded IT support for the University Police Department, Parking Services, and Emergency Management, delivering daily technical help and specialized public safety tech across campus.

You will work with police personnel, University IT teams, and vendors, deploying endpoints, managing accounts, and documenting procedures while maintaining CJIS compliance and a valid Montana license within 60 days.

Qualifications

• Experience providing technical support in a networked enterprise, public sector, or higher education environment.
• Working knowledge of TCP/IP, DNS, DHCP, wireless networking, VPN, and ITSM principles.
• CJIS background investigation is required and a valid driver’s license with Montana license within 60 days of hire.

Responsibilities

• Resolve incidents and service requests for public safety and campus services through ticketing, remote support, deskside visits, and field support.
• Deploy, configure, maintain, and retire Windows/macOS endpoints, mobile devices, printers, and peripherals.
• Support specialized public safety technology including records management, digital evidence, body-worn cameras, in-car video, and parking systems.
• Manage accounts and access for Microsoft 365, VPN, authentication, and public safety apps; troubleshoot network connectivity.
• Coordinate with departments, IT teams, vendors, and government partners for maintenance, upgrades, and escalations.
• Document procedures and knowledge base content; apply ITSM practices to incidents, requests, assets, and changes.

Skills

Technical support

Public sector experience

Network fundamentals

ITSM principles

Vendor coordination

Tools

Microsoft 365

Ticketing platforms

Endpoint management tools

Job description

Montana State University is seeking a Computer Support Specialist II to serve as embedded IT support for the University Police Department, Parking Services, and Emergency Management, delivering daily technical help and specialized public safety tech across campus.

You will work with police personnel, University IT teams, and vendors, deploying endpoints, managing accounts, and documenting procedures while maintaining CJIS compliance and a valid Montana license within 60 days.