IT Systems Support 1

State of Montana; Helena (MT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement plans

Generous paid vacation, sick and holid

Pre-tax Flexibility Spending Accounts

Employee Assistance Program

Public Service Loan Forgiveness (PSLF)

Job summary

State of Montana's Justice Information Technology Services (JITS) seeks an IT Systems Support 1 to install, maintain, and train users on hardware and software for workstations in local and wide area networks. You will handle technical problem resolution and support DOJ staff and CJIN customers.

The role requires 1–3 years of IT support experience, an Associate degree in IT or related field, and strong teamwork and communication abilities, with occasional driving and physical duties.

Qualifications

• Associate degree in information technology or related field.
• 1–3 years of experience supporting network or computer systems technologies.
• Other combinations of education, certification or experience may be substituted.
• Ability to work in a team, with strong communication and emotional intelligence.

Responsibilities

• Install, maintain and train on hardware and software for microcomputer workstations in LAN/WAN.
• Provide technical problem resolution for end-user devices and network users.
• Support DOJ staff and CJIN customers; occasional driving and lifting up to 25 pounds.
• Assist in troubleshooting and user support across DOJ-wide networks.

Skills

Teamwork and communication

Emotional intelligence

Professional critique

1-3 years IT support experience

Education

Associate degree in information technology or related field

Tools

Windows OS

MS Office

Active Directory

Remote Desktop

Microsoft System Center

Antivirus/anti-malware tools

Job description

About Us:

Hello! We're the Justice Information Technology Services (JITS) team, we provide vital Information Technology (IT) infrastructure which Montanan's rely upon to support state and local law enforcement. Our dynamic team manages IT systems, services, and interfaces to support approximately 900 DOJ employees, and over 3,000 Criminal Justice Information Network (CJIN) customers working together to safeguard Montana ! We directly support DOJ staff involved with legal cases concerning the State and its people, Montana missing persons, victim services, children's justice, consumer protection, criminal investigations, highway safety, motor vehicle licensing, gambling control, and forensic laboratory services.

The list is long but if you enjoy diversity, this challenging, exciting, and rewarding position may be what you are looking for.

Job Overview:

The primary duties of the IT Systems Support 1 position involve hardware and software installation, maintenance, and training onto microcomputer workstations in local and wide area networks. The incumbent provides technical problem resolution on microcomputer workstations that include hardware, communications, or multi-product integration. This team supports end-user and data processing personnel and manages and provides trouble resolution for DOJ-wide area network users and authorized agents. Some state vehicle driving and lifting/moving hardware up to twenty-five pounds is required.

Minimum Qualifications:

• Associate degree in information technology or related field.
• One to three years of experience supporting network or computer systems technologies.
• Other combinations of education, certification or experience may be substituted.
• Must have the ability to work in all aspects of a team environment including support, communication, personal awareness, ability to utilize and provide professional critiques, and demonstrate emotional intelligence.

Preferred Qualifications:

• Extensive knowledge of desktop/laptop computer support and troubleshooting to include previous and current versions of Microsoft Windows operating systems.
• Extensive knowledge of MS Office application uses and troubleshooting.
• Extensive knowledge of Microsoft Active Directory.
• Extensive knowledge of computer peripherals such as scanners, printers, and MFPs.
• Thorough knowledge of system, diagnostic, and utility software - PC Tools, MS Sysinternals, remote desktop support applications and methods, antivirus and anti-malware tools and techniques.
• Knowledge of LANs, WANs and WWANs.
• Knowledge of Microsoft System Center applications.
• Knowledge of mobile computing devices like tablets and smartphones.

Special Instructions:

The selection procedures to be used in evaluating the applicant's qualification may include but are not limited to an evaluation of the resume and cover letter, a structured interview, performance test, academic transcripts, reference/background checks and fingerprint checks.

Additional materials, references or information submitted by the applicant, but not requested, will not be considered.

Successful applicant(s) will be subject to:

• Criminal History Fingerprint / Name-based Check
• Driving History
• Intensive Background Check

Benefits:

• Medical, dental and vision coverage
• Retirement plans
• Generous paid vacation, sick and holidays
• Pre-tax Flexibility Spending Accounts
• Employee Assistance Program
• State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program .

This Organization Participates in E-Verify

Minorities are under-represented in this position and are encouraged to apply.