IT Systems Support 1

Water Resources Office; Helena (MT); Presencial; USD 37.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid leave & holidays

Retirement plan

Descripción de la vacante

Montana Department of Justice is seeking an IT Systems Support 1 to install, maintain and train on microcomputer workstations across local and wide area networks. You will resolve hardware and software issues for DOJ users and support network operations. Some physical lifting up to 25 pounds is required.

The role offers hourly pay of 27.00–29.00 with generous vacation, paid leave, holidays and benefits. Office is in Helena with a regular day schedule.

Formación

• Associate degree in information technology or related field.
• 1–3 years of experience supporting network or computer systems technologies.
• Ability to work in all aspects of a team environment including support, communication, personal awareness, ability to utilize and provide professional critiques, and demonstrate emotional intelligence.

Responsabilidades

• Install, maintain, and train on microcomputer workstations in local and wide area networks.
• Provide technical problem resolution for hardware, software, and network issues; support DOJ-wide users; occasional lifting up to 25 pounds.

Conocimientos

Windows OS

MS Office

Active Directory

Troubleshooting

Remote desktop

LAN/WAN knowledge

Mobile devices

Communication skills

Teamwork

Emotional intelligence

Educación

Associate degree in information technology or related field

Herramientas

PC Tools

MS Sysinternals

Remote desktop tools

Antivirus tools

Descripción del empleo

Job Description - IT Systems Support 1 (26142802)

Position Title:

IT Systems Support 1 - ( 26142802 )

About Us

Hello! We’re the Justice Information Technology Services (JITS) team, we provide vital Information Technology (IT) infrastructure which Montanan’s rely upon to support state and local law enforcement. Our dynamic team manages IT systems, services, and interfaces to support approximately 900 DOJ employees, and over 3,000 Criminal Justice Information Network (CJIN) customers working together to safeguard Montana ! We directly support DOJ staff involved with legal cases concerning the State and its people, Montana missing persons, victim services, children’s justice, consumer protection, criminal investigations, highway safety, motor vehicle licensing, gambling control, and forensic laboratory services.

Job Overview

The primary duties of the IT Systems Support 1 position involve hardware and software installation, maintenance, and training onto microcomputer workstations in local and wide area networks. The incumbent provides technical problem resolution on microcomputer workstations that include hardware, communications, or multi-product integration. This team supports end-user and data processing personnel and manages and provides trouble resolution for DOJ-wide area network users and authorized agents.Some state vehicle driving and lifting/moving hardware up to twenty-five pounds is required.

Minimum Qualifications

• Associate degree in information technology or related field.
• One to three yearsof experience supporting network or computer systems technologies.
• Other combinations of education, certification or experience may be substituted.
• Must have the ability to work in all aspects of a team environment including support, communication, personal awareness, ability to utilize and provide professional critiques, and demonstrate emotional intelligence.

Preferred Qualifications

• Extensive knowledge of desktop/laptop computer support and troubleshooting to include previous and current versions of Microsoft Windows operating systems.
• Extensive knowledge of MS Office application uses and troubleshooting.
• Extensive knowledge of Microsoft Active Directory.
• Extensive knowledge of computer peripherals such as scanners, printers, and MFPs.
• Thorough knowledge of system, diagnostic, and utility software - PC Tools, MS Sysinternals, remote desktop support applications and methods, antivirus and anti-malware tools and techniques.
• Knowledge of LANs, WANs and WWANs.
• Knowledge of Microsoft System Center applications.
• Knowledge of mobile computing devices like tablets and smartphones.

Special Instructions

The selection procedures to be used in evaluating the applicant's qualification may include but are not limited to an evaluation of the resume and cover letter, a structured interview, performance test, academic transcripts, reference/background checks and fingerprint checks.

Additional materials, references or information submitted by the applicant, but not requested, will not be considered.

Generous paid vacation, sick and holidays

Minorities are under-represented in this position and are encouraged to apply.

Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment : This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Salary

27.00 - 29.00 Hourly Telework Eligibility : Not Telework Eligible Benefits Package Eligibility : Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings

1

Employee Status

Regular Schedule : Full-Time

Job Type

Standard

Shift

Day Job

Travel

Yes, 5 % of the Time

Primary Location

Helena Agency : Department of Justice Union : 000 - None

Posting Date

Closing Date (based on your computer's timezone)

Required Application Materials : Cover Letter, Resume

Contact Name : Rylee Much | Contact Email : [e-mail] | Contact Phone : [phone] Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.