IT Systems Support Analyst — Hybrid (Onsite/Remote)

Edwards Electrical & Mechanical Inc.; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Edwards Electrical & Mechanical Inc. is seeking an IT Help Desk Technician to log, diagnose, and resolve end-user issues across on-site and remote locations.

You will support hardware, software, and telecom systems while delivering friendly, responsive service. Responsibilities include onboarding new users, offboarding, installing updates, training users, coordinating with vendors, and maintaining documentation.

Qualifications

• Associate’s degree in computer-related discipline; bachelor’s degree preferred.
• 1–5 years’ experience in an end-user facing troubleshooting role.
• Experience supporting remote users distributed over several locations (preferred).
• Windows 11, Windows 10, Office 365, Autodesk, web conferencing, copiers/MFP printers.
• iPhones, iPads, MDM device management, cellular modems and hotspots.
• Basic TCP/IP networking skills (DHCP, DNS, VPNs), Unifi access points, Meraki security appliances.

Responsibilities

• Log, process, and prioritize help desk issues.
• Diagnose, troubleshoot, research, and solve hardware, software, and telecommunication issues.
• Provide exceptional customer service in person, via phone, and email.
• Offer technical assistance on delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware and software.
• Train end users and write instructions/documentation as necessary.
• New user onboarding and terminated user offboarding.
• Repairing/replacing damaged and outdated hardware and mobile devices.
• Installing software updates and patches.
• Coordinate with vendors as needed to assist with support activities.
• Mobile device management using MDM tools.
• Occasional travel to remote offices.
• Follow up with users to ensure full resolution of issues.

Skills

Customer service

Troubleshooting

Communication

Independent work

Team collaboration

Education

Associate’s degree in computer-related discipline

Bachelor’s degree preferred

Tools

Windows 11

Windows 10

Office 365

Autodesk

Web conferencing

Copiers/MFP

iPhone

iPad

MDM

Cellular modems

Unifi

Meraki

DHCP

DNS

VPN

Job description

Edwards Electrical & Mechanical Inc. is seeking an IT Help Desk Technician to log, diagnose, and resolve end-user issues across on-site and remote locations.

You will support hardware, software, and telecom systems while delivering friendly, responsive service. Responsibilities include onboarding new users, offboarding, installing updates, training users, coordinating with vendors, and maintaining documentation.