Hybrid IT Help Desk Specialist - Remote & On-Site Support

Applied-Research-Associates,-Inc; Santa Barbara (CA); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Applied Research Associates, Inc. is seeking an IT Help Desk Specialist to join our Corporate IT team in Santa Barbara. You will deliver first-level remote support and basic system administration across the company, ensuring timely resolution of issues.

You’ll triage requests, document procedures, handle outages, and assist engineers with QA testing and other tasks in a fast-paced environment. Hybrid/onsite work options available.

Qualifications

• High School diploma or equivalent.
• 2+ years of IT support experience with a bachelor’s degree or 8 years without a degree.
• Experience supporting Windows applications including Microsoft Office 365, SharePoint, VPN clients, and RSA.
• Troubleshooting and analytical skills.
• Experience using an automated help desk management (ticketing) system.
• Strong organizational, interpersonal, and communication skills.
• Customer Service oriented.
• Ability to learn new systems quickly.
• Must be able to work 8am – 5pm MT/10am – 7pm ET.
• Must be able to handle after hours on call – weeknight evening on call approx. 1 week a month and weekend on call approx. every 6-8 weeks.

Responsibilities

• Provide first level remote technical assistance to end users on login and application issues.
• Triage and prioritize incoming requests.
• Identify, research, and resolve technical problems.
• Perform basic system administration tasks.
• Assign requests to tier 2/3 and ensure problem ownership and end-user satisfaction.
• Document and maintain IT related procedures and other information.
• Communicate system outages and maintenance.
• Track licensing and internal billing.

Skills

Windows OS troubleshooting

Office 365

SharePoint

VPN clients

RSA SecurID

Ticketing system

Customer service

Communication

On-call support

Time management

Education

Bachelor's degree

High School diploma or equivalent

Tools

Active Directory

Webex

Security+

Networking fundamentals

Job description

Applied Research Associates, Inc. is seeking an IT Help Desk Specialist to join our Corporate IT team in Santa Barbara. You will deliver first-level remote support and basic system administration across the company, ensuring timely resolution of issues.

You’ll triage requests, document procedures, handle outages, and assist engineers with QA testing and other tasks in a fast-paced environment. Hybrid/onsite work options available.