Senior IT Support Technician - Help Desk & Onsite Setup

Edesia Nutrition; North Kingstown (RI); On-site; USD 60,000 - 85,000; Full time

Job summary

Edesia Nutrition in North Kingstown, RI is seeking a Help Desk Technician Level 2 to provide advanced end-user support and ensure reliable IT systems. This role serves as a critical escalation point for Tier 1 support and involves diagnosing hardware, software, and network issues, plus onboarding new team members on-site.

You will collaborate with senior IT staff on infrastructure projects, maintain asset records, and contribute to a proactive, service‑minded support environment.

Qualifications

• Bachelor's degree in Computer Science or equivalent work experience.
• Minimum of 5 years of related work experience.
• Strong troubleshooting skills with Windows Server, Windows OS, and Office Suite.
• Experience supporting O365, SharePoint, OneDrive, AD, Group Policy, and Networking.
• Able to lift up to 50 pounds and provide on-site IT support.
• Excellent written and verbal communication skills.

Responsibilities

• Create, manage, and resolve support tickets using the ITSM system; escalate to senior staff as needed.
• Provide high-level technical support for hardware, software, networking, and peripherals.
• Set up and configure new hardware and software for new hires; imaging and provisioning.
• Maintain desktop and mobile environments; resolve OS and productivity software issues.
• Diagnose and resolve network issues including DNS, DHCP, VPN access.
• Perform hardware repairs and software upgrades on IT equipment.
• Collaborate with senior staff on infrastructure projects and deployments.
• Document issues, actions, and solutions in the knowledge base.
• Maintain high levels of customer service and manage expectations.

Skills

Troubleshooting

Communication

Customer service

Multitasking

Team collaboration

Education

Bachelor's degree in Computer Science or equivalent

Tools

Windows Server

Microsoft 365 / Office

SharePoint

OneDrive

Active Directory

Group Policy

Networking

VPN

Job description

Edesia Nutrition in North Kingstown, RI is seeking a Help Desk Technician Level 2 to provide advanced end-user support and ensure reliable IT systems. This role serves as a critical escalation point for Tier 1 support and involves diagnosing hardware, software, and network issues, plus onboarding new team members on-site.

You will collaborate with senior IT staff on infrastructure projects, maintain asset records, and contribute to a proactive, service‑minded support environment.