IT Systems & Support Analyst — Drive Tech Excellence

arrowexterminators; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental insurance

Vision insurance

Long-Term Disability

Life Insurance

Paid time off

Job summary

Arrow Exterminators in Atlanta, GA is seeking an IT Analyst to join our Technology team. The role focuses on system administration, helpdesk support, and collaboration with engineers to ensure reliable infrastructure and services across the company.

You'll work in a fast-paced environment, communicate clearly with staff at all levels, support Windows desktops, Office 365, and VoIP systems, and participate in projects such as device configurations and network upgrades.

Qualifications

• 1+ year of Windows desktop support experience (Windows 10/11).
• Experience managing Office 365 and related services.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide helpdesk and IT support across the organization.
• Maintain and troubleshoot systems hardware, software, and network services.
• Assist with projects like VOIP setup, device configuration, and upgrades.
• Document work and track tickets in the system.
• Communicate effectively with staff at all levels.

Skills

Windows desktop support

Communication skills

Team collaboration

Multitasking

On-call availability

Education

Bachelor's Degree in IT

Tools

Office 365

Microsoft Entra ID

CRM software

Ticketing system

Job description

Arrow Exterminators in Atlanta, GA is seeking an IT Analyst to join our Technology team. The role focuses on system administration, helpdesk support, and collaboration with engineers to ensure reliable infrastructure and services across the company.

You'll work in a fast-paced environment, communicate clearly with staff at all levels, support Windows desktops, Office 365, and VoIP systems, and participate in projects such as device configurations and network upgrades.