IT Analyst

arrowexterminators; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental insurance

Vision insurance

Long-Term Disability

Life Insurance

Paid time off

Job summary

Arrow Exterminators in Atlanta, GA is seeking an IT Analyst to join our Technology team. The role focuses on system administration, helpdesk support, and collaboration with engineers to ensure reliable infrastructure and services across the company.

You'll work in a fast-paced environment, communicate clearly with staff at all levels, support Windows desktops, Office 365, and VoIP systems, and participate in projects such as device configurations and network upgrades.

Qualifications

• 1+ year of Windows desktop support experience (Windows 10/11).
• Experience managing Office 365 and related services.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide helpdesk and IT support across the organization.
• Maintain and troubleshoot systems hardware, software, and network services.
• Assist with projects like VOIP setup, device configuration, and upgrades.
• Document work and track tickets in the system.
• Communicate effectively with staff at all levels.

Skills

Windows desktop support

Communication skills

Team collaboration

Multitasking

On-call availability

Education

Bachelor's Degree in IT

Tools

Office 365

Microsoft Entra ID

CRM software

Ticketing system

Job description

IT Analyst

Arrow Exterminators, the 7th largest pest control company in the U.S and 2nd largest privately owned, is seeking to add an IT Analyst to our growing Technology team.

If you're a smart, motivated, self-starter looking to play a key role in a dynamic team environment, Arrow Exterminators is the place for you. We're a successful company with a creative and fun work environment, growing at an extraordinary pace & have been voted a Top 10 USA Workplace 4 years in a row.

Competitive compensation including: 401K, Medical, Dental, Vision, Long-Term Disability, Life Insurance, and excellent paid time off.

Arrow Exterminators is seeking an energetic self-starter who excels in a busy work environment with a widely varying array of responsibilities. This person is extremely personable and also comfortable speaking the "Tech Language" to other engineers. They will have a solid foundation in help desk support with some experience working with SaaS applications and switching technologies.

As a member of the Technology Team, you will play a pivotal role in ensuring that Arrow Exterminators continues to operate in excellence. You will thrive in both independent and team environments, possess outstanding communication skills and be well versed in developing relationships with all levels of personnel within the company.

Responsibilities

• System Administrator-type responsibilities including effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, and Partners.
• Identify, troubleshoot and correct issues with corporate systems in order to ensure that employees are always not only satisfied, but extremely happy with both the process and resolution of the issue.
• Assist with various internal projects ranging from setting up new service centers with computers and VOIP phone systems, mobile device configuration and support (cell phones, iPads, etc.), printer support, operational improvements and hardware / software upgrades.
• Identify opportunities to further develop and improve operational procedures.
• Provide phone and email technical analysis and support for the remote employees as well as travelling staff members.
• Multitask effectively during extremely busy times and prioritize to achieve the maximum impact.
• Properly document and track all work related activities within our ticketing system.
• Ability to take ownership of issues and follow through to completion with minimal supervision.
• Show patience and professionalism with coworkers while in stressful situations.

Position Requirements

• Up to 20% travel could be required
• Basic knowledge of Mosyle or similar MDM with iOS devices
• 1+ years of related Windows desktop support (Windows 10/11)
• Experience managing Office 365
• Experience with Microsoft Entra ID
• Experience using helpdesk ticketing software and/or CRM software
• Advanced understanding of IP-based computer networking and VoIP systems
• Good verbal skills with the ability to speak clearly and concisely
• Ability to work in a close-knit team environment
• Ability to analyze and extract essential information from vague requests for help, to determine the exact issue at hand
• Must be detail oriented and able to explain complex issues to common users
• Strong organizational skills with the ability to multi-task while under pressure
• Willingness to work in an on-call work environment after hours support situation

Desired but not mandatory skills and experience

• Bachelor's Degree in IT or related field of study
• IT Certificate in A+, MCSE or CCNA
• Basic knowledge of SQL databases
• Microsoft Entra ID administration experience
• Facility access control, security & surveillance experience
• Customer Service experience/call center operations experience
• Experience with Cisco Meraki network environment or similar

ARE YOU READY TO JOIN OUR TEAM?

We are an Equal Opportunity Employer

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.

Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.