IT Support Specialist - Help Desk Pro

Arrow Financial Corporation; City of Glens Falls (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Bonus potential

Vacation & holidays

Medical, Dental, and Vision Insurance

401(k) & Pension plans

Tuition reimbursement

Employee Assistance Program

Job summary

Arrow Financial Corporation is seeking an experienced IT Support Associate (Help Desk Technician) to provide end-user hardware and software support across the organization. This role includes on-call rotations, incident documentation, and collaboration with the IT team and vendors for procurement and inventory management.

Ideal candidates will have a Bachelor's in IT or related field and at least six years of IT experience, with strong troubleshooting, networking basics, and proficient Microsoft

Qualifications

• Bachelor's degree in information technology or related field or equivalent experience.
• 6 years of relevant IT experience required.
• Demonstrated experience in troubleshooting, repair, and maintenance of technology including hardware and software.
• Knowledge of current network system architectures and basic networking required.
• Strong communications skills, both written and verbal; comfortable communicating with co-workers, and management.
• Proven ability to prioritize multiple tasks/projects and meet strict deadlines.
• Ability to work independently and as part of a cooperative work team.
• Proficient in Microsoft Office Suite: Word, Excel, Outlook, PowerPoint.

Responsibilities

• Deliver end user support for all LAN/WAN based applications in professional, courteous manner.
• Document all support tickets and resolutions in Help Desk system.
• Configure workstations, printers, and other equipment, meeting the expectations of end user needs.
• Work rotational night/weekend on-call; respond to calls and contact appropriate personnel in event of emergency.
• Coordinate hardware and software procurement, invoicing, and inventory management; work with IT team and existing vendors as appropriate.
• Establish and maintain control of computer and software asset inventory.
• Assist IT management with all aspects of budget including planning, input, and tracking.
• Assist with management of special projects to add to or improve technology suite as directed by Information Technology Support management.

Skills

Troubleshooting

Hardware & software support

Networking basics

Communication skills

Task prioritization

Independent work

MS Office

Education

Bachelor's degree in information technology or related field

6 years IT experience

Job description

Arrow Financial Corporation is seeking an experienced IT Support Associate (Help Desk Technician) to provide end-user hardware and software support across the organization. This role includes on-call rotations, incident documentation, and collaboration with the IT team and vendors for procurement and inventory management.

Ideal candidates will have a Bachelor's in IT or related field and at least six years of IT experience, with strong troubleshooting, networking basics, and proficient Microsoft