IT Systems & Security Automation Engineer

Smartautocare; Richardson (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Smart AutoCare is seeking a Systems Support Analyst to analyze, design, and improve IT systems, automation, and security controls, serving as Tier 3 escalation and technical lead on projects. You will diagnose complex problems, develop automation scripts, manage deployments, and guide the help desk with technical expertise.

Responsibilities include implementing Intune scripts, image deployment standards, security remediation, audits, and ongoing system optimization across AD, Office 365, MFA,

Qualifications

• 5+ years with scripting/automation or security remediation.
• Bachelor’s degree preferred or equivalent work experience.
• CompTIA A+, Network+, Security+ preferred.

Responsibilities

• Design, test, and implement IT solutions for endpoints, servers, apps, and network services.
• Mentor help desk technicians with troubleshooting methods and documentation.
• Use Microsoft Intune to deploy software and automate provisioning at scale.
• Develop and maintain image deployment and software packaging standards.
• Assist with security remediation and vulnerability management.
• Participate in IT audits and develop corrective actions.
• Serve as Tier 3 escalation for complex incidents and provide guidance.
• Administer AD, Office 365, MFA, VPN, asset management, and service desk systems.
• Design telecom systems and resolve telecom issues (phone services, call flows).
• Contribute to IT projects, upgrades, migrations, and security enhancements.
• Define monitoring approaches and optimize system performance.
• Research emerging products and coordinate with vendors.
• Conduct end-user tests for modified and new systems.
• Communicate options and progress to non-technical audiences.
• Develop standards, procedures, and run books for consistency.
• Meet uptime, remediation targets, project delivery, and customer satisfaction.
• Provide after-hours/weekend support as needed.
• Assist with user setups, terminations, and purchasing requests as needed.

Skills

Systems Analysis & Design

Scripting & Automation

Information Security Management

Technical Troubleshooting & Root-Cause

Systems Administration

Help Desk Platform Administration

Telecom Systems

Project Execution

Communication

Education

Bachelor’s degree in information technology, Computer Science, or related field

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

PowerShell

NinjaOne

ManageEngine Service Desk Plus

8x8

Duo

FortiClient VPN

Rapid7

Office 365

Active Directory

Job description

Smart AutoCare is seeking a Systems Support Analyst to analyze, design, and improve IT systems, automation, and security controls, serving as Tier 3 escalation and technical lead on projects. You will diagnose complex problems, develop automation scripts, manage deployments, and guide the help desk with technical expertise.

Responsibilities include implementing Intune scripts, image deployment standards, security remediation, audits, and ongoing system optimization across AD, Office 365, MFA,