Senior Systems Support & Automation Analyst

Fortegra; Jacksonville (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Fortegra is seeking a Systems Support Analyst in Jacksonville to analyze, design, and improve IT systems, automation, and security controls. You will serve as Tier 3 escalation for the help desk and lead IT projects with independent judgment and technical depth.

Responsibilities include deploying images, packaging software, automating workflows with Intune, mentoring staff, managing vulnerabilities, and configuring platforms like AD, Office 365, MFA, VPN, and service desks.

Qualifications

• 5+ years of experience, including scripting/automation or security remediation.
• Bachelor’s degree in information technology, Computer Science, or a related field preferred, or combination of work experience and college.
• CompTIA A+, Network+, or Security+ certifications preferred.

Responsibilities

• Develop and maintain image deployment and software packaging standards for new computer provisioning.
• Analyze requirements and the IT environment to design, test, and implement solutions for endpoints, servers, apps, and network services.
• Utilize Microsoft Intune to design, write, test, and modify scripts and automation workflows to deploy software, updates, and patches at scale.
• Mentor and coach lower-level help desk technicians through technical guidance and training.
• Assist with security remediation and vulnerability management: analyze results, assess risk, design remediation plans, and direct implementation.
• Administer and optimize platforms supporting IT operations (AD, Office 365, MFA, VPN, asset management).
• Configure business telecom systems and call flows, and resolve advanced telecom issues.
• Provide input on IT projects including upgrades, migrations, and security enhancements.
• Define monitoring approaches and analyze performance trends to prevent issues.
• Research emerging products and vendors; work with third-party support on complex issues.
• Coordinate in-depth tests for modified and new systems.
• Serve as a trusted technical consultant for executive needs and complex requests.
• Develop and maintain standards, procedures, and runbooks for consistency.
• Meet objectives like uptime, remediation targets, and customer satisfaction.
• Provides after-hours/weekend support as needed.

Skills

Scripting & Automation

Security Remediation

Communication

Project Execution

Systems Administration

Technical Troubleshooting

Information Security Management

Systems Analysis & Design

Education

Bachelor’s degree in information technology, Computer Science, or related field

CompTIA A+ certification

CompTIA Network+ certification

CompTIA Security+ certification

Tools

ManageEngine Service Desk Plus

NinjaOne

Duo MFA

FortiClient VPN

8x8 Contact/Call System

Job description

Fortegra is seeking a Systems Support Analyst in Jacksonville to analyze, design, and improve IT systems, automation, and security controls. You will serve as Tier 3 escalation for the help desk and lead IT projects with independent judgment and technical depth.

Responsibilities include deploying images, packaging software, automating workflows with Intune, mentoring staff, managing vulnerabilities, and configuring platforms like AD, Office 365, MFA, VPN, and service desks.