Senior Systems & Security Automation Specialist

Ascendo Resources, LLC; Richardson (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Ascendo Resources, LLC in Richardson, TX is seeking a Systems Support Analyst to provide Tier 3 escalation, hands-on troubleshooting, and system administration across Windows, AD, and security tooling. You will design, test, and implement improvements, automate deployments with Intune/PowerShell, support audits, and mentor help desk staff while collaborating with vendors and stakeholders.

This role offers on-site work with occasional on-call duties and opportunities to contribute to security

Qualifications

• Five or more years of IT experience, including scripting, automation, or security remediation.
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred; experience may be considered.
• Experience supporting Windows environments, Active Directory, and Microsoft 365.
• Ability to develop and maintain PowerShell scripts for administration and deployment.
• Knowledge of vulnerability management, patching, endpoint protection, and IT security practices.
• Experience with remote management, software deployment, and service desk tools, including reporting and SLA configuration.
• Strong troubleshooting, analytical, organizational, and communication skills.
• Ability to manage multiple priorities and execute projects independently.
• CompTIA A+, Network+, Security+ or equivalent certifications preferred.

Responsibilities

• Serve as the Tier 3 escalation point for complex or recurring technical issues, conducting root-cause analysis and implementing lasting solutions.
• Analyze business and user requirements to design, test, and implement improvements across endpoints, servers, applications, and network services.
• Use Microsoft Intune and scripting tools to automate software deployment, patching, provisioning, imaging, and routine administration.
• Develop and maintain standards for computer imaging and software packaging.
• Support vulnerability management by analyzing findings, prioritizing risks, and coordinating remediation.
• Administer and optimize Active Directory, Microsoft 365, multifactor authentication, VPN access, endpoint management, asset management, and service desk platforms.
• Support IT audits and implement corrective actions to address security and compliance requirements.
• Contribute to technology projects, including system upgrades, migrations, network improvements, and security enhancements.
• Configure and troubleshoot business phone systems, applications, and call flows.
• Monitor system performance and recommend improvements to reliability and efficiency.
• Mentor help desk technicians and maintain technical documentation, procedures, and runbooks.
• Partner with vendors and communicate technical updates clearly to users and executive stakeholders.
• Provide periodic evening, weekend, and on-call support as needed.
• Assist with employee onboarding and offboarding, equipment replacements, and purchasing requests when required.

Skills

IT experience

Scripting

Automation

Security remediation

Education

Bachelor’s degree in IT/CS

Tools

Microsoft Intune

PowerShell

Active Directory

Microsoft 365

VPN access

Job description

Ascendo Resources, LLC in Richardson, TX is seeking a Systems Support Analyst to provide Tier 3 escalation, hands-on troubleshooting, and system administration across Windows, AD, and security tooling. You will design, test, and implement improvements, automate deployments with Intune/PowerShell, support audits, and mentor help desk staff while collaborating with vendors and stakeholders.

This role offers on-site work with occasional on-call duties and opportunities to contribute to security