IT Support & Automation Engineer — PowerShell & AI Ops

Diverse Tech Services; Indianapolis (IN); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Paid time off

Paid holidays

401K plan match

Medical insurance

Dental insurance

Vision insurance

Short-Term Disability

Long-Term Disability

Life Insurance

Zusammenfassung

Diverse Tech Services, Inc. is seeking an IT Support & Automation Engineer to own Tier 2 incidents and turn recurring tasks into reliable automation. You will troubleshoot Microsoft 365, Entra ID, Intune, Windows 11/endpoint issues, and implement safe, tested PowerShell scripts and RMM workflows.

The role emphasizes secure administration, clear documentation, and measurable improvements in service delivery. Certifications are valued but strong practical capability drives success here.

Qualifikationen

• Independent ownership of common Tier 2 issues.
• Microsoft 365 and endpoint fundamentals.
• Safe scripting judgment and risk awareness.
• Managed-services discipline in daily work.
• Ability to explain script/workflow improvements with examples.

Aufgaben

• Tier 2 ticket resolution and customer communications.
• Troubleshoot Microsoft 365, Entra ID, Intune, Windows issues.
• Security-aware administration of client environments.
• Develop PowerShell scripts and RMM workflow improvements.
• Document testing, rollback plans, and outcomes.
• Use AI responsibly with client data in mind.
• Build reusable knowledge within the team.

Kenntnisse

Tier 2 ticket resolution

Microsoft 365 troubleshooting

Intune troubleshooting

Entra ID troubleshooting

Safe scripting judgment

Security-conscious administration

Team knowledge sharing

Tools

PowerShell

RMM

Jobbeschreibung

Diverse Tech Services, Inc. is seeking an IT Support & Automation Engineer to own Tier 2 incidents and turn recurring tasks into reliable automation. You will troubleshoot Microsoft 365, Entra ID, Intune, Windows 11/endpoint issues, and implement safe, tested PowerShell scripts and RMM workflows.

The role emphasizes secure administration, clear documentation, and measurable improvements in service delivery. Certifications are valued but strong practical capability drives success here.