Tier 2 Systems Engineer – Microsoft 365 & Intune

Tier4Group; Atlanta (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

Tier4 Group is seeking a hands-on IT Systems Engineer (Tier 2 Support) to manage Microsoft-based digital workplace and serve as a key escalation point for endpoint, identity, and Microsoft 365 issues.

The role blends daily operational support, automation opportunities, and project work within a highly collaborative IT environment. A strong background in Intune, Entra ID, AD, 365, Autopilot, and security is preferred.

Qualifications

• 3+ years in Systems Administration, Endpoint Administration, Desktop Engineering, or similar role.
• Strong hands-on experience with the listed Microsoft technologies and ITSM tooling.
• Excellent troubleshooting, documentation, and customer-service skills.

Responsibilities

• Administer and support Microsoft 365, Entra ID, Active Directory, Intune, and Windows endpoint environments.
• Manage device provisioning, enrollment, compliance, patching, software deployment, and endpoint lifecycle processes.
• Support Windows Autopilot deployments and device refresh initiatives.
• Troubleshoot and resolve escalated endpoint, identity, authentication, and access-management issues.
• Administer user provisioning, RBAC, group memberships, MFA configurations, and Conditional Access policies.
• Support Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, and related M365 services.
• Assist with endpoint security initiatives including BitLocker, Defender, device compliance, and vulnerability remediation.
• Develop and maintain PowerShell scripts to automate administrative and operational tasks.
• Support core networking services including DNS, DHCP, VPN connectivity, wireless networking, and TCP/IP troubleshooting.
• Participate in infrastructure and digital workplace projects while continuously improving processes and documentation.
• Create and maintain technical documentation, standard operating procedures, and knowledge base articles.

Skills

Microsoft Intune

Windows Autopilot

Microsoft Entra ID

Microsoft 365 Administration

Active Directory

Multi-Factor Authentication (MFA)

Conditional Access

Endpoint Security & Compliance

PowerShell

Endpoint Deployment & Software

ServiceNow

Tools

ServiceNow

Job description

Tier4 Group is seeking a hands-on IT Systems Engineer (Tier 2 Support) to manage Microsoft-based digital workplace and serve as a key escalation point for endpoint, identity, and Microsoft 365 issues.

The role blends daily operational support, automation opportunities, and project work within a highly collaborative IT environment. A strong background in Intune, Entra ID, AD, 365, Autopilot, and security is preferred.