IT Systems & Security Analyst

Child & Family Services; New Bedford (MA); On-site; USD 60,320 - 67,600; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision insurance

Paid time off

Retirement plan

Job summary

Child and Family Services, Inc. is seeking an IT Systems Analyst in New Bedford, MA to research, develop, implement, and maintain software, systems, and network configurations.

You will respond to escalated help desk requests, troubleshoot, and support on-going IT projects while ensuring backups, patches, and security updates are applied. The role includes on-call duties with reporting to the Director of IT and adherence to HIPAA and CFR guidelines.

Qualifications

• BA in Information Technology, Computer Science, or related discipline preferred; high school diploma required.
• At least 3 years of experience in IT support, infrastructure, or security analyst roles.
• Experience administering server-side technology and networked computing systems.
• Strong understanding of WAN/LAN topologies.
• Excellent communication skills and ability to prioritize workloads with deadlines.
• Knowledge of system security (e.g., intrusion detection) and data backup/recovery.
• Familiarity with Windows and Linux/Unix environments; HIPAA requirements knowledge.

Responsibilities

• Maintenance, configuration, and reliable operation of computer systems.
• Troubleshoot issues and outages related to system availability for employees.
• Install and upgrade components, manage virtual servers, and automate processes.
• Diagnose hardware/software errors, document problems and resolutions.
• Provide documentation and specs for planning new or upgraded IT infra.
• Respond to security or usability concerns and escalate as needed.
• Occasional help desk coverage and lead desktop/helpdesk support efforts.
• Work with Director of IT to complete projects and assignments.
• Ensure compliance with HIPAA and 42 CFR for system deployment and upkeep.

Skills

IT support

Infrastructure

Security

Network admin

Windows server

Linux/Unix

HIPAA compliance

Cloud computing

Documentation

On-call

Education

Bachelor's degree in Information Technology or Computer Science

High School diploma

Job description

Child and Family Services, Inc. is seeking an IT Systems Analyst in New Bedford, MA to research, develop, implement, and maintain software, systems, and network configurations.

You will respond to escalated help desk requests, troubleshoot, and support on-going IT projects while ensuring backups, patches, and security updates are applied. The role includes on-call duties with reporting to the Director of IT and adherence to HIPAA and CFR guidelines.