IT Systems Analyst

Child & Family Services, Inc; New Bedford (MA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

Tuition reimbursement

401K match

Life insurance

Job summary

Child & Family Services, Inc in New Bedford, MA seeks an IT Systems Analyst to research, develop, implement, and maintain software, systems, applications, security, and network configurations. You will respond to escalated help desk requests, troubleshoot issues, and provide technical support and guidance to users.

This role requires a BA in Information Technology or Computer Science with at least 3 years in IT support/infrastructure/security, strong Microsoft server OS, WAN/LAN,

Qualifications

• BA in Information Technology or Computer Science or related field preferred
• 3+ years IT support, infrastructure, or security analyst experience
• Experience administering server-side tech and networked systems
• Strong WAN/LAN knowledge
• Familiarity with HIPAA requirements and data backup/recovery
• Proven troubleshooting and problem-solving skills
• Knowledge of multiple operating systems and cloud hosting

Responsibilities

• Maintain, configure, and ensure reliable operation of computer systems
• Troubleshoot outages and system availability for employees
• Install and upgrade hardware/software, manage virtual servers, automate processes
• Diagnose and resolve hardware, software, networking, and system issues
• Provide documentation and technical specs for planning upgrades
• Lead desktop and helpdesk support with minimal disruption
• Adhere to HIPAA and 42 CFR guidelines for systems deployment

Skills

BA in IT/CS

IT support

Server administration

WAN/LAN

HIPAA compliance

Cloud computing

Group policy

Troubleshooting

Education

BA in Information Technology or Computer Science

Tools

Microsoft Windows Server

Active Directory

Group Policy

Job description

Overview

Salary Range

High School/GED

Description

Summary

The IT Systems Analyst will be responsible for researching, developing, implementing, and maintaining software, systems, applications, security, and network configurations. This individual will respond to escalated requests from help desk, troubleshoot, and provide technical support and guidance to users as well as assist in the completion of on-going IT projects. The IT Systems Analyst will aide in the support for system backups and recovery, install patches, updates, and upgrades. This position will perform on-call duties on a recurring basis as part of the operations team. They report directly to the Director of IT.

Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.

Job Responsibilities & Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Responsible for the maintenance, configuration, and reliable operation of computer systems
• Troubleshoot issues and outages as it pertains to systems availability for employees
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Diagnosing and resolving hardware, software, networking, and system issues when they arise
• Improving skills according to industry demands and best practices
• Respond immediately to security or usability concerns and elevate situations as needed
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Work with Director of IT to complete projects and assignments
• Ensures all work is within HIPAA and 42CFR guidelines as it relates to systems deployment and upkeep
• Participate in on-call coverage rotation
• Work with established vendor to diagnose and resolve any issues as it relates to their product or contractual work to assist with internal issues
• Install and test computer-related equipment
• Sustaining network integrity
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Required Education and Experience

• BA in Information Technology, Computer Science or a related discipline preferred; high school diploma required
• At least 3 years of experience in IT support, infrastructure, or security analyst roles
• Experience administering server-side technology and networked computing systems
• Strong understanding of WAN/LAN topologies
• Excellent critical thinking and problem-solving skills
• Ability to prioritize a wide range of workloads with critical deadlines
• Project management organizational and planning skills
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Familiarity with various operating systems and platforms
• Ability to adapt to changing systems and technologies used within the organization
• Strong understanding of Microsoft server operating systems
• Extensive knowledge in group policy management
• Strong understanding of HIPAA requirements
• Firm understanding or practice in cloud computing and hosting

Cultural Competency Qualifications:

• Awareness of personal attitudes, beliefs, biases, and assumptions about others
• Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
• Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
• Cultural knowledge of key populations that will be served to address disparities in service delivery
• Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
• Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency

Travel Required

Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings

• Benefit eligible at 20+ hours per week
• Medical – Harvard Pilgrim/HealthPlans Inc.
• Dental – Delta Dental of MA
• Vision - EyeMed
• Wellworks for You (Employee Wellness)
• 2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
• 12 Sick Days, 10Paid Holidays, and 2 Personal Days per year
• Tuition reimbursement – Up to $1,500 per calendar year
• Professional Licensure reimbursement (LICSW, LMHC)
• Flexible spending accounts – save on medical expenses and dependent care!
• 401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
• 100% Employer paid Life Insurance
• 100% Employer paid Long Term Disability and AD&D
• 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.