IT Field Services Analyst — Client Support (Healthcare)

St. Elizabeth's Medical Center; Boston (MA); On-site; USD 49,000 - 68,000; Full time

Job summary

Boston Medical Center is seeking a Client Services Analyst, Field Services, to deliver frontline IT support for hardware and software across the organization. You will implement, support and enhance the client computing environment while maintaining high customer service standards.

You will handle ticketing, documentation, and knowledge sharing, and perform field visits when necessary to resolve issues promptly. A strong emphasis on teamwork and continuous learning is expected.

Qualifications

• High school diploma with 1–3 years IT support experience is required.
• Hands-on PC and Macintosh installation, repair, and troubleshooting.
• Bachelor’s degree in computer technology preferred; healthcare IT experience a plus.

Responsibilities

• Provide reliable, standard-based IT support per service agreements.
• Monitor queues and address incidents to meet SLA.
• Document devices and update knowledge articles for the team.
• Perform hardware/software troubleshooting and field visits as needed.
• Escalate issues to on-call resources per procedures.

Skills

Customer service

Writing skills

Communication skills

Problem solving

Multitasking

Independent work

Team knowledge sharing

Adaptability

Education

High school diploma

1-3 years IT support experience

Bachelor’s degree preferred

Tools

ServiceNow

Windows Active Directory

Microsoft Exchange

Remote Assist

DameWare

CITRIX

DHCP

VPN

VDI

VMware

SCCM

Cisco

Printer hardware

Job description

Boston Medical Center is seeking a Client Services Analyst, Field Services, to deliver frontline IT support for hardware and software across the organization. You will implement, support and enhance the client computing environment while maintaining high customer service standards.

You will handle ticketing, documentation, and knowledge sharing, and perform field visits when necessary to resolve issues promptly. A strong emphasis on teamwork and continuous learning is expected.