IT Systems Analyst - Infra, Security & On-Call Support

Child & Family Services, Inc.; New Bedford (MA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Child and Family Services, Inc. is seeking an IT Systems Analyst to research, develop, implement, and maintain software, systems, applications, security, and network configurations. You will respond to escalated help desk requests, troubleshoot, and guide users while supporting ongoing IT projects.

This role supports system backups/recovery, patches, updates, and upgrades. On-call duties are part of operations, reporting to the Director of IT.

Qualifications

• Maintenance, configuration, and reliable operation of computer systems.
• Troubleshoot outages and system availability for employees.
• Install/upgrade components and software; manage virtual servers; automate processes.
• Diagnose and resolve hardware, software, networking, and system issues.
• Provide documentation and technical specs for IT staff planning.
• Ensure HIPAA and 42 CFR compliance in deployments and upkeep.
• Participate in on-call coverage rotation and vendor coordination.

Responsibilities

• Maintain, configure, and reliable operation of computer systems.
• Troubleshoot issues and outages affecting system availability for staff.
• Install and upgrade computer components and software; manage virtual servers; automate processes.
• Diagnose hardware, software, networking, and system issues; document resolutions.
• Provide documentation and specifications for planning and upgrades of IT infrastructure.
• Lead desktop and helpdesk support efforts; minimize disruptions.
• Ensure HIPAA and 42 CFR guidelines are followed in deployments.
• Participate in on-call coverage rotation and collaborate with vendors.

Skills

IT Support

Troubleshooting

System Administration

HIPAA compliance

Backup & Recovery

Documentation

Vendor coordination

Job description

Child and Family Services, Inc. is seeking an IT Systems Analyst to research, develop, implement, and maintain software, systems, applications, security, and network configurations. You will respond to escalated help desk requests, troubleshoot, and guide users while supporting ongoing IT projects.

This role supports system backups/recovery, patches, updates, and upgrades. On-call duties are part of operations, reporting to the Director of IT.