IT Systems Analyst

Child & Family Services; New Bedford (MA); On-site; USD 60,320 - 67,600; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision insurance

Paid time off

Retirement plan

Job summary

Child and Family Services, Inc. is seeking an IT Systems Analyst in New Bedford, MA to research, develop, implement, and maintain software, systems, and network configurations.

You will respond to escalated help desk requests, troubleshoot, and support on-going IT projects while ensuring backups, patches, and security updates are applied. The role includes on-call duties with reporting to the Director of IT and adherence to HIPAA and CFR guidelines.

Qualifications

• BA in Information Technology, Computer Science, or related discipline preferred; high school diploma required.
• At least 3 years of experience in IT support, infrastructure, or security analyst roles.
• Experience administering server-side technology and networked computing systems.
• Strong understanding of WAN/LAN topologies.
• Excellent communication skills and ability to prioritize workloads with deadlines.
• Knowledge of system security (e.g., intrusion detection) and data backup/recovery.
• Familiarity with Windows and Linux/Unix environments; HIPAA requirements knowledge.

Responsibilities

• Maintenance, configuration, and reliable operation of computer systems.
• Troubleshoot issues and outages related to system availability for employees.
• Install and upgrade components, manage virtual servers, and automate processes.
• Diagnose hardware/software errors, document problems and resolutions.
• Provide documentation and specs for planning new or upgraded IT infra.
• Respond to security or usability concerns and escalate as needed.
• Occasional help desk coverage and lead desktop/helpdesk support efforts.
• Work with Director of IT to complete projects and assignments.
• Ensure compliance with HIPAA and 42 CFR for system deployment and upkeep.

Skills

IT support

Infrastructure

Security

Network admin

Windows server

Linux/Unix

HIPAA compliance

Cloud computing

Documentation

On-call

Education

Bachelor's degree in Information Technology or Computer Science

High School diploma

Job description

Job Details

Location: 3057 Acushnet Ave - New Bedford, MA 02745

Education Level: High School/GED

Salary Range: $60,320.00 - $67,600.00

Job Summary

The IT Systems Analyst will be responsible for researching, developing, implementing, and maintaining software, systems, applications, security, and network configurations. This individual will respond to escalated requests from help desk, troubleshoot, and provide technical support and guidance to users, as well as assist in the completion of on‑going IT projects. The IT Systems Analyst will aid in the support for system backups and recovery, install patches, updates, and upgrades. The position will perform on‑call duties on a recurring basis as part of the operations team and reports directly to the Director of IT.

Job Responsibilities & Essential Functions

• Maintenance, configuration, and reliable operation of computer systems
• Troubleshoot issues and outages related to system availability for employees
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Diagnose hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact
• Provide documentation and technical specifications for planning and implementing new or upgraded IT infrastructure
• Resolve hardware, software, networking, and system issues when they arise
• Improve skills according to industry demands and best practices
• Respond immediately to security or usability concerns and elevate as needed
• Occasional help desk coverage and lead desktop and helpdesk support efforts
• Work with Director of IT to complete projects and assignments
• Ensure all work is within HIPAA and 42CFR guidelines for system deployment and upkeep
• Participate in on-call coverage rotation
• Work with established vendor to diagnose and resolve product or contractual issues
• Install and test computer-related equipment
• Sustain network integrity
• Other duties as assigned

Other Duties

Other duties may be assigned as needed.

Qualifications

• BA in Information Technology, Computer Science, or related discipline preferred; high school diploma required
• At least 3 years of experience in IT support, infrastructure, or security analyst roles
• Experience administering server-side technology and networked computing systems
• Strong understanding of WAN/LAN topologies
• Excellent critical thinking and problem‑solving skills
• Ability to prioritize a wide range of workloads with critical deadlines
• Project management, organizational and planning skills
• Previous experience in help desk environments
• Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
• Familiarity with various operating systems and platforms
• Excellent communication skills
• Ability to adapt to changing systems and technologies
• Strong understanding of Microsoft server operating systems
• Extensive knowledge in group policy management
• Knowledge of Linux/Unix systems a plus
• Strong understanding of HIPAA requirements
• Firm understanding or practice in cloud computing and hosting

Cultural Competency Qualifications

• Awareness of personal attitudes, beliefs, biases, and assumptions about others
• Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
• Acknowledgment that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
• Cultural knowledge of key populations served to address disparities in service delivery
• Demonstrates positive attitudes towards cultural differences by showing respect and openness
• Demonstrates skills for communication and interaction across cultures, including ability to recognize and manage personal behavior, moods, and impulses to create an inclusive, equitable, and welcoming climate

Travel Required

Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings.

Benefits

• Benefit eligible at 20+ hours per week
• Medical – Harvard Pilgrim/HealthPlans Inc.
• Dental – Delta Dental of MA
• Vision – EyeMed
• Wellworks for You (Employee Wellness)
• 2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years, and 5 weeks after 20 years
• 12 Sick Days, 10Paid Holidays, and 2 Personal Days per year
• Tuition reimbursement – Up to $1,500 per calendar year
• Professional Licensure reimbursement (LICSW, LMHC)
• Flexible spending accounts
• 401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
• 100% Employer paid Life Insurance
• 100% Employer paid Long Term Disability and AD&D
• 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events

Equal Opportunity Employer Statement

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx, and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex (including gender identity, sexual orientation, and pregnancy), disability status, protected veteran status, or any other characteristic protected by law.