IT Systems Analyst

Child & Family Services, Inc.; New Bedford (MA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Child and Family Services, Inc. is seeking an IT Systems Analyst to research, develop, implement, and maintain software, systems, applications, security, and network configurations. You will respond to escalated help desk requests, troubleshoot, and guide users while supporting ongoing IT projects.

This role supports system backups/recovery, patches, updates, and upgrades. On-call duties are part of operations, reporting to the Director of IT.

Qualifications

• Maintenance, configuration, and reliable operation of computer systems.
• Troubleshoot outages and system availability for employees.
• Install/upgrade components and software; manage virtual servers; automate processes.
• Diagnose and resolve hardware, software, networking, and system issues.
• Provide documentation and technical specs for IT staff planning.
• Ensure HIPAA and 42 CFR compliance in deployments and upkeep.
• Participate in on-call coverage rotation and vendor coordination.

Responsibilities

• Maintain, configure, and reliable operation of computer systems.
• Troubleshoot issues and outages affecting system availability for staff.
• Install and upgrade computer components and software; manage virtual servers; automate processes.
• Diagnose hardware, software, networking, and system issues; document resolutions.
• Provide documentation and specifications for planning and upgrades of IT infrastructure.
• Lead desktop and helpdesk support efforts; minimize disruptions.
• Ensure HIPAA and 42 CFR guidelines are followed in deployments.
• Participate in on-call coverage rotation and collaborate with vendors.

Skills

IT Support

Troubleshooting

System Administration

HIPAA compliance

Backup & Recovery

Documentation

Vendor coordination

Job description

Summary

The IT Systems Analyst will be responsible for researching, developing, implementing, and maintaining software, systems, applications, security, and network configurations. This individual will respond to escalated requests from help desk, troubleshoot, and provide technical support and guidance to users as well as assist in the completion of on‑going IT projects. The IT Systems Analyst will aide in the support for system backups and recovery, install patches, updates, and upgrades. This position will perform on‑call duties on a recurring basis as part of the operations team. They report directly to the Director of IT.

Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

Job Responsibilities & Essential Functions

• Responsible for the maintenance, configuration, and reliable operation of computer systems
• Troubleshoot issues and outages as it pertains to systems availability for employees
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Diagnosing and resolving hardware, software, networking, and system issues when they arise
• Improving skills according to industry demands and best practices
• Respond immediately to security or usability concerns and upscale situations as needed
• Occasional help desk coverage
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Work with Director of IT to complete projects and assignments
• Ensures all work is within HIPAA and 42CFR guidelines as it relates to systems deployment and upkeep
• Participate in on-call coverage rotation
• Work with established vendor to diagnose and resolve any issues as it relates to their product or contractual work to assist with internal issues
• Install and test computer-related equipment
• Sustaining network integrity
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.