IT Systems & Network Support Specialist

OTK Network; Round Rock (TX); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation time

Paid sick time

Holidays

Company-paid medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan with match

Wellness plan

Descripción de la vacante

OTK Network is hiring for an IT Support role located in Round Rock, TX. Responsibilities include in-person, phone, and remote user support; hardware imaging and deployment; network maintenance; server monitoring; and account management across Microsoft 365 and Google Workspace.

Ideal candidates have 1–3 years in IT support, strong troubleshooting, and ability to work independently in a warehouse-office environment. Scheduling is Mon–Fri, with a paid lunch break and comprehensive benefits.

Formación

• Proven experience in IT support/helpdesk.
• Experience troubleshooting hardware, software, and network issues.
• Familiar with Active Directory, Office 365, Google Workspace, and cloud identity services.
• Strong documentation and communication skills.

Responsabilidades

• Provide on-site, phone, and remote support for employees.
• Set up, image, deploy, and repair desktops, laptops, and printers.
• Maintain office/warehouse network infrastructure and security.

Conocimientos

Windows OS

PC hardware

Printers & peripherals

Networking

Active Directory

Microsoft 365

Google Workspace

PowerShell

Bash

IT security

Documentation

Troubleshooting

Communication

Independent work

Learning new tools

Educación

High school diploma

Bachelor's degree preferred

Herramientas

MDT

WDS

Oracle NetSuite

Microsoft Deployment Toolkit

Descripción del empleo

OTK Network is hiring for an IT Support role located in Round Rock, TX. Responsibilities include in-person, phone, and remote user support; hardware imaging and deployment; network maintenance; server monitoring; and account management across Microsoft 365 and Google Workspace.

Ideal candidates have 1–3 years in IT support, strong troubleshooting, and ability to work independently in a warehouse-office environment. Scheduling is Mon–Fri, with a paid lunch break and comprehensive benefits.