IT Support Engineer I, OTS

Amazon Inc.; Irvine (CA); On-site; USD 60,000 - 82,000; Full time

Job summary

Amazon Inc. is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise software across sites in a defined geographical area.

You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Qualifications

• Experience with network engineering and systems administration.
• Ability to troubleshoot straightforward problems and follow SOPs.
• Willingness to travel within local/regional area.

Responsibilities

• Network engineering and troubleshooting across diverse environments.
• Ensure availability of infrastructure during production hours.
• Provide analytical and technical assistance for IT solutions.
• Manage local technical projects.
• Create and maintain IT policies and procedures.
• Identify root causes of operational issues.
• Support customers in multiple buildings and remote sites.
• Travel within local or regional area to support customers.

Skills

Network troubleshooting

Data cabling

Systems administration

Analytical thinking

Customer support

Job description

About OTS

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Key job responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.