IT Systems & Knowledge Architect

YMCA of Memphis & the Mid-South; Memphis (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

The YMCA of Memphis & the Mid-South is seeking an IT Systems & Knowledge Specialist to deliver technical support, configure systems, and build a knowledge base across the organization. You will help ensure secure, well-documented technology services and support end-user device deployments in a fast-paced, on-site environment.

You will implement standardized processes, improve service delivery, and collaborate with IT staff to resolve moderately complex issues while maintaining accurate records

Qualifications

• Associate’s or Bachelor’s degree in IT or related field, or equivalent work experience.
• 2+ years of experience in IT support, endpoint management, or technical operations support.
• Strong knowledge of Windows operating systems, Microsoft 365 applications, and documentation platforms such as SharePoint, Confluence, or similar knowledge management systems.
• Experience supporting end-user devices within Windows-based business environments; experience supporting Apple devices is a plus.
• Working knowledge of Active Directory, endpoint management tools, ticketing systems, and remote support platforms.
• Understanding of core networking concepts including TCP/IP, DNS, DHCP, wireless connectivity, and VPN support.
• Strong troubleshooting, analytical, and problem-solving skills with the ability to independently resolve moderately complex technical issues.
• Ability to create clear, accurate, and user-friendly technical documentation and training materials.
• Strong communication and interpersonal skills with the ability to effectively support both technical and non-technical users.
• Ability to prioritize workload, manage multiple support requests, and operate effectively in a fast-paced environment.
• Demonstrated ability to follow and improve standardized support processes and operational documentation.
• Must successfully complete a technical interview and skills assessment.
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications.
• Experience with endpoint management tools (PDQ, SimpleMDM, Meraki, Intune, SCCM, or similar).
• Knowledge of cybersecurity practices and endpoint protection solutions.

Responsibilities

• Troubleshoots hardware, software, and network issues across multiple service channels.
• Maintains desktop systems, laptops, printers, and peripherals across the organization.
• Manages user accounts and access with Active Directory.
• Creates and maintains end-user documentation and knowledge base.
• Provides training and guidance to users to improve adoption and support effectiveness.

Skills

Windows OS

Microsoft 365

Documentation

Active Directory

Networking basics

Troubleshooting

End-user support

Communication

Education

Associate’s or Bachelor’s degree in Information Technology or related field

Tools

SharePoint

Confluence

PDQ

SimpleMDM

Meraki

Intune

SCCM

Job description

The YMCA of Memphis & the Mid-South is seeking an IT Systems & Knowledge Specialist to deliver technical support, configure systems, and build a knowledge base across the organization. You will help ensure secure, well-documented technology services and support end-user device deployments in a fast-paced, on-site environment.

You will implement standardized processes, improve service delivery, and collaborate with IT staff to resolve moderately complex issues while maintaining accurate records