Global Services Tech II

Ultipro; Memphis (TN); On-site; USD 48,000 - 64,000; Full time

Job summary

Ultipro's Global Tech Services (GTS) in Memphis, TN is seeking an independent IT professional to support enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail, and Back Office operations. You will troubleshoot, document, and implement technical solutions to maintain reliable systems.

This full-time role emphasizes strong communication, problem-solving, and multi-project management while providing occasional domestic travel and a flexible schedule as needed.

Qualifications

• Associate degree in Computer Science/Information Systems or equivalent experience.
• 3+ years of endpoint technical support experience.

Responsibilities

• Technical Support: Manage IT ticketing system for hardware/software issues, configure mobile devices and scanners, install and maintain printer systems, perform network cable installation and maintenance.
• System Management: Imaging and deployment of desktops/laptops/tablets, software installation, asset tracking, network infrastructure support, vendor liaison.
• Documentation & Process: Maintain knowledge base, implement process improvements, follow escalation procedures, monitor warranty periods, track IT assets.

Skills

Strong communication

Problem-solving

Time management

Team collaboration

Education

Associate degree in Computer Science/Information Systems or equivalent

Tools

CompTIA A+

CompTIA Network+

ITIL Foundation

ACSP

Job description

Department:Global Tech Services (GTS)
Location: Memphis TN
Reports To:GTS Manager / GTS Senior Manager
Employment Type:Full-Time

Position Overview

Independent technical role supporting enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail, and Back Office operations. Provides advanced troubleshooting and system support while maintaining documentation and implementing technical solutions.

Primary Responsibilities

Technical Support

• Manage IT ticketing system for hardware/software issues
• Configure and troubleshoot mobile devices and scanners
• Install and maintain printer systems (Laser, Thermal, Check, Badge)
• Network cable installation and maintenance

System Management

• Desktop/laptop/tablet imaging and deployment
• Software installation and configuration
• Asset and inventory tracking
• Network infrastructure support
• Vendor liaison and coordination

Documentation & Process

• Maintain knowledge base documentation
• Implement process improvements
• Follow escalation procedures
• Monitor warranty periods
• Track IT assets

Required Qualifications

• Associate degree in Computer Science/Information Systems or equivalent experience
• 3+ years endpoint technical support experience

Certifications

• CompTIA A+
• CompTIA Network+
• ITIL Foundation
• Apple Certified Support Professional (ACSP)

Technical Skills

• Windows/Mac OS troubleshooting
• Network infrastructure support
• Printer system maintenance

Professional Skills

• Strong communication abilities
• Problem-solving expertise
• Time management
• Team collaboration

Additional Requirements

• Occasional domestic travel
• Flexible schedule availability
• ITIL process knowledge
• Multi-project management ability

This position requires technical expertise, strong problem-solving skills, and dedication to customer service excellence while maintaining enterprise-wide system support.

Equal Opportunity Employer
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