IT Systems Specialist — Client-Facing Tech & Growth

Business System Solutions; Murfreesboro (TN); Sur place; USD 48 000 - 64 000; Plein temps

Avantages offerts par ce poste

Stable career opportunities

Supportive team environment

Exposure to a wide range of tech

Résumé du poste

Business System Solutions is seeking an IT Systems Specialist who thrives on helping clients and simplifying complex tech. You will support Microsoft 365, Windows, and basic PC issues, triage tickets, and travel to client sites in the Murfreesboro area to resolve problems and improve experiences.

Join a growing team focused on reliable service, strong client relationships, and continuous learning, with opportunities for training and career advancement in a collaborative environment.

Qualifications

• High school diploma or equivalent; technical certifications are a plus.
• Prior experience in a technical support role preferred.
• Experience with ConnectWise or other ticketing systems is a plus.
• Strong problem-solving abilities, excellent communication skills, and a customer-focused mindset.

Responsabilités

• Answer client calls, gather relevant details, and triage tickets by priority and severity.
• Diagnose and resolve technical issues promptly to minimize client downtime.
• Escalate unresolved issues to higher-level support or specialized teams after 30-60 minutes.
• Communicate effectively by phone and in writing, including email and ticket updates.
• Utilize Microsoft 365 applications, Windows operating systems, and basic PC troubleshooting skills.
• Provide support for email and Outlook troubleshooting and configuration.
• Travel to client locations within the area to provide face-to-face support.
• Own tickets through resolution or escalation while keeping clients informed of progress and status.
• Perform light-to-moderate physical tasks while on-site at client locations.

Connaissances

Customer-focused mindset

Problem-solving abilities

Excellent communication

Formation

High school diploma or equivalent

Technical certifications preferred

Outils

ConnectWise

Ticketing systems

Description du poste

Business System Solutions is seeking an IT Systems Specialist who thrives on helping clients and simplifying complex tech. You will support Microsoft 365, Windows, and basic PC issues, triage tickets, and travel to client sites in the Murfreesboro area to resolve problems and improve experiences.

Join a growing team focused on reliable service, strong client relationships, and continuous learning, with opportunities for training and career advancement in a collaborative environment.