IT Systems Generalist: End-User & Infrastructure Support

GDT - General Datatech; Traverse City (MI); Híbrido; USD 30.000 - 50.000; Jornada completa

Descripción de la vacante

GDT - General Datatech in Traverse City, MI is seeking an IT Support Specialist to provide Tier I/II help desk support and remote assistance across locations. The role focuses on maintaining infrastructure, security needs, IP telephony, and day-to-day technology duties.

You will support end users with Microsoft Office 365, hardware, and networking, collaborate with MSPs, and handle on-site and remote tasks. Strong troubleshooting, learning ability, and team spirit are essential.

Formación

• 3-5 years in a corporate Help Desk, Systems Administrator or IT support role.
• Microsoft O365 experience providing support to end users.
• Experience with Kronos time keeping technology.
• Experience with network switches and switch technology.
• Strong interpersonal skills; ability to interface with all levels of management & user community.
• Self-starter who demonstrates initiative and ability to work independently with little supervision.
• Able to quickly learn a broad array of technologies and apply that knowledge to real-world problems; effective under aggressive timelines and frequent high-pressure situations.
• Profound ability to juggle and schedule multiple tasks and demands on time.
• Excellent root-cause analysis and problem-solving skills.
• Team player
• Skilled in Microsoft Office Applications

Responsabilidades

• Provide Tier I & Tier II support for PC Hardware, voice and intercom hardware and software, Microsoft Office 365, desktop operating systems and application software to end-users
• Support the IT infrastructure and hardware used in manufacturing operation systems.
• Installing, configuring and maintaining desktop and laptop PCs, tablets, wireless devices, hand-held RF devices and peripherals
• Work closely with Managed Services partners and management on network-related projects, upgrades, and installations.
• Work closely with manufacturing maintenance and safety teams as needed on production and safety-related hardware and software
• Troubleshoot and repair hardware and connectivity issues locally and remotely
• Refresh old equipment and work with contract providers to perform data migration to new machines
• Participate in maintaining hardware, software, and licensing inventory
• Work with Infrastructure team and vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Provide after- hours support as needed

Conocimientos

Help Desk

Office 365

Networking

Troubleshooting

Remote Support

Herramientas

Kronos Timekeeping

Network Switches

Office Suite

Descripción del empleo

GDT - General Datatech in Traverse City, MI is seeking an IT Support Specialist to provide Tier I/II help desk support and remote assistance across locations. The role focuses on maintaining infrastructure, security needs, IP telephony, and day-to-day technology duties.

You will support end users with Microsoft Office 365, hardware, and networking, collaborate with MSPs, and handle on-site and remote tasks. Strong troubleshooting, learning ability, and team spirit are essential.