Desktop Support Tech II – Advanced End-User IT

Apex Systems; Detroit, Northern (MI, KY); On-site; USD 34,000 - 49,000; Full time

Job summary

Apex Systems is seeking a Level 2 Desktop Support Technician in Detroit, MI. You will provide advanced technical support for end-users, troubleshooting complex hardware, software, and network issues, and escalate when necessary.

Responsibilities include imaging, Active Directory management, and collaboration with IT teams to ensure secure, reliable IT operations. This contract role offers growth and exposure to enterprise IT practices.

Qualifications

• Associate or bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years of IT support/desktop support or help desk experience with escalation.
• Proficiency in Windows and macOS, Microsoft 365, AD, Group Policy, and Exchange.

Responsibilities

• Provide second-level desktop support for desktops, laptops, printers, and peripherals.
• Troubleshoot escalated hardware and software issues from Level 1 support.
• Install, configure, and upgrade operating systems and applications.

Skills

Windows

macOS

Microsoft 365

Active Directory

Group Policy

Exchange

DNS

DHCP

TCP/IP

VPN

Remote desktop

Imaging tools

SCCM

MDT

Intune

IT ticketing

PowerShell

Bash

Python

Cybersecurity

Education

Associate or bachelor’s degree in IT/CS

2+ years IT support/desktop support experience

Tools

ServiceNow

Jira

SCCM

MDT

Intune

Job description

Apex Systems is seeking a Level 2 Desktop Support Technician in Detroit, MI. You will provide advanced technical support for end-users, troubleshooting complex hardware, software, and network issues, and escalate when necessary.

Responsibilities include imaging, Active Directory management, and collaboration with IT teams to ensure secure, reliable IT operations. This contract role offers growth and exposure to enterprise IT practices.