Remote IT End-User Support Specialist

careers-dminc; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

DMI, LLC is seeking an End User Support Specialist 1 to join our managed services team. This role focuses on delivering an excellent end-user experience by troubleshooting software, hardware, and peripheral devices.

You will configure computer systems, follow privacy policies, and help with OS updates, data backups, and issue resolution while maintaining high quality support metrics. This entry-level position requires strong communication, reliability, and the ability to work with vendors and

Qualifications

• Associate degree in IT/CS or higher.

Responsibilities

• Help end users resolve hardware, software, and network issues on desktops, laptops, and mobile devices.

Skills

Customer service

Hardware troubleShooting

Software troubleshooting

Remote support

End-user support

Education

Associate degree in Information Technology or Computer Science

Job description

DMI, LLC is seeking an End User Support Specialist 1 to join our managed services team. This role focuses on delivering an excellent end-user experience by troubleshooting software, hardware, and peripheral devices.

You will configure computer systems, follow privacy policies, and help with OS updates, data backups, and issue resolution while maintaining high quality support metrics. This entry-level position requires strong communication, reliability, and the ability to work with vendors and