Entry-Level Tech Support Engineer: Solve IT & Network Issues

Verisma; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading healthcare technology company is seeking a Technical Support Engineer I to provide enterprise-level assistance. This entry-level role involves diagnosing and troubleshooting software and hardware problems across various systems. You'll prioritize resolution of customer issues and maintain effective communication. The ideal candidate has experience in IT support and is comfortable with multiple operating systems. Join a dynamic team focused on high ethical standards and customer satisfaction.

Qualifications

• Proven work experience as a Technical Support Engineer or similar role.
• Hands-on experience with various operating systems is required.
• Excellent problem-solving and communication skills are essential.

Responsibilities

• Provide enterprise-level assistance to customers for IT issues.
• Research, diagnose, troubleshoot and resolve system issues.
• Follow up with clients to ensure systems are fully functional.

Skills

Problem-solving

Communication skills

Technical troubleshooting

Customer service

Education

High school diploma or equivalent; bachelor's preferred

Tools

Zendesk

Windows

Linux

Mac OS

Job description

A leading healthcare technology company is seeking a Technical Support Engineer I to provide enterprise-level assistance. This entry-level role involves diagnosing and troubleshooting software and hardware problems across various systems. You'll prioritize resolution of customer issues and maintain effective communication. The ideal candidate has experience in IT support and is comfortable with multiple operating systems. Join a dynamic team focused on high ethical standards and customer satisfaction.