IT Systems & Network Support Specialist

Dempsey Resource Management Inc.; San Juan (PR); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading IT resource management firm is looking for a skilled IT professional to manage and maintain its IT infrastructure, including servers and networks. Responsibilities will involve providing technical support, monitoring system performance, and ensuring security protocols are adhered to. Candidates should have a degree in IT or a related field, excellent troubleshooting skills, and good communication abilities. This position is vital in supporting the tech needs across departments and improving overall IT efficiency.

Qualifications

• Graduate of IT or any related course.
• Current resident of Metro Manila.
• NO previous work abroad experience.

Responsibilities

• Manage and maintain IT infrastructure including servers, networks, and workstations.
• Provide technical support and troubleshooting for hardware and software issues.
• Install, configure, and update software applications and operating systems.
• Monitor system performance and ensure security protocols are followed.
• Manage user accounts, permissions, and access controls.
• Maintain data backups and disaster recovery plans.
• Collaborate with other departments to understand and meet their IT needs.
• Stay updated with emerging technologies and recommend improvements.
• Document IT processes and procedures.
• Coordinate with vendors and service providers for equipment and support.

Skills

Troubleshooting skills

Networking knowledge

Good communication

Reliability in documentation

Education

Graduate of IT or related course

Job description

A leading IT resource management firm is looking for a skilled IT professional to manage and maintain its IT infrastructure, including servers and networks. Responsibilities will involve providing technical support, monitoring system performance, and ensuring security protocols are adhered to. Candidates should have a degree in IT or a related field, excellent troubleshooting skills, and good communication abilities. This position is vital in supporting the tech needs across departments and improving overall IT efficiency.