IT Systems Engineer: Advanced Support & Automation

ASM Research, An Accenture Federal Services Company; Dover (DE); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company in Dover, DE, seeks an IT Systems Administrator to monitor and support enterprise IT infrastructures, including Windows environments and cloud services. The role involves planning, deploying new technologies, and coordinating with teams to ensure system reliability and performance.

Candidates bring 4–6 years in IT, a Bachelor’s degree or equivalent, and proven ability to troubleshoot complex problems, implement standards, and document systems

Qualifications

• Bachelor’s Degree in IT or related field or equivalent experience.
• 4–6 years in information technology, systems administration or related field.
• Advanced knowledge of Microsoft OS and Office 365 products (SharePoint, Teams).
• Ability to analyze, troubleshoot and resolve complex system issues.
• Experience with cloud infrastructure and digital workspace technologies.

Responsibilities

• Monitors and supports IT infrastructures and systems.
• Conducts moderately complex analysis and planning of IT tools.
• Responds to user requests and handles complex issues as needed.
• Troubleshoots and resolves problems with limited supervision.
• Implements standards for operations and maintains documentation.

Skills

Customer service

Communication

Troubleshooting

Cloud infrastructure

Digital workspace

Education

Bachelor's Degree in IT or related field

Tools

Microsoft Windows

Office 365 / SharePoint / Teams

Job description

ASM Research, An Accenture Federal Services Company in Dover, DE, seeks an IT Systems Administrator to monitor and support enterprise IT infrastructures, including Windows environments and cloud services. The role involves planning, deploying new technologies, and coordinating with teams to ensure system reliability and performance.

Candidates bring 4–6 years in IT, a Bachelor’s degree or equivalent, and proven ability to troubleshoot complex problems, implement standards, and document systems