IT Systems Technician & Infrastructure Specialist

ASM Research, An Accenture Federal Services Company; Boise (ID); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking an IT professional to support and advance multiple IT disciplines, including system administration, database, QA, software engineering, and networking. The role focuses on monitoring infrastructures, performing analyses, and backing up systems, with a strong emphasis on problem solving and documentation.

The candidate should hold a bachelor’s degree in IT or related field, plus 4–6 years of IT experience, and have advanced knowledge

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field.
• 4-6 years of experience in information technology, systems administration or other IT related field.
• Advanced knowledge of Microsoft Operating Systems and products including Windows, Windows Server, Office365 and SharePoint.

Responsibilities

• Monitors and supports the information technology and systems infrastructures.
• Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools.
• Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.
• Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
• Administers, runs tests on, and maintains operating system and related software.
• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
• Performs root cause analysis, diagnostics, and monitoring on various production systems.
• Identifies opportunities for process improvements and works with team members to implement efficiencies.
• Effectively creates and maintains relevant systems documentation and user guides.

Skills

Microsoft Windows

Windows Server

Office 365

SharePoint

Microsoft Teams

Troubleshooting

Scripting

Customer service

Education

Bachelor’s Degree in Information Technology or related field

Equivalent relevant experience

Tools

Microsoft Windows

Windows Server

Microsoft 365

SharePoint

Teams

Job description

ASM Research, An Accenture Federal Services Company, is seeking an IT professional to support and advance multiple IT disciplines, including system administration, database, QA, software engineering, and networking. The role focuses on monitoring infrastructures, performing analyses, and backing up systems, with a strong emphasis on problem solving and documentation.

The candidate should hold a bachelor’s degree in IT or related field, plus 4–6 years of IT experience, and have advanced knowledge