IT Systems Administrator - Cloud, Backups & Automation

ASM Research, An Accenture Federal Services Company; Juneau (AK); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, an Accenture Federal Services company, is seeking an IT professional to monitor and support multiple IT disciplines, including systems administration, application support, and infrastructure operations. Bachelor’s degree in IT or related field or equivalent experience, 4–6 years in IT, and advanced knowledge of Windows OS, Windows Server, Office 365, SharePoint and Teams are required.

Strong problem solving, communications, and customer service skills, plus experience with cloud

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• 4-6 years of experience in information technology, systems administration or other IT related field.
• Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
• Ability to analyze, troubleshoot and resolve more complex system hardware, software or networking related problems.
• Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
• Exceptional customer service skills.
• Experience with cloud infrastructure, digital workspace and storage technology.

Responsibilities

• Monitors and supports the information technology and systems infrastructures.
• Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools.
• Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.
• Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
• Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.

Skills

Analytical problem solving

Effective communication

Customer service

Team collaboration

Project coordination

Cloud infrastructure

Digital workspace knowledge

Education

Bachelor’s degree in IT or related field

Tools

Windows OS

Windows Server

Office 365

SharePoint

Microsoft Teams

Job description

ASM Research, an Accenture Federal Services company, is seeking an IT professional to monitor and support multiple IT disciplines, including systems administration, application support, and infrastructure operations. Bachelor’s degree in IT or related field or equivalent experience, 4–6 years in IT, and advanced knowledge of Windows OS, Windows Server, Office 365, SharePoint and Teams are required.

Strong problem solving, communications, and customer service skills, plus experience with cloud