IT Systems & End-User Support Specialist

RAS Logistics LLC; Elkhart (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

RAS Logistics LLC in Elkhart, Indiana is seeking an IT Support Specialist to provide technical assistance to internal users, diagnose software and hardware issues, and ensure systems run smoothly. The role requires strong communication, documentation, and the ability to manage multiple tasks with attention to detail.

The position involves some travel and a commitment to completing background and drug checks. Collaboration with IT teammates is essential to support day-to-day operations.

Qualifications

• Bachelor’s degree in computer science or related field or equivalent work experience.
• High school diploma or GED required.
• Advanced knowledge with Windows 10 and 11.
• Experience with networking preferred.
• Excellent verbal and written communication skills.
• Excellent project management skills and strong ability to prioritize.
• Multi-tasking abilities and thorough follow-up required.
• Strong organizational and time management skills required.
• Must be able to pass a background screen and drug screen.

Responsibilities

• Provides various technical support to end users by investigating and resolving software and hardware problems.
• Advanced technical issues involving Microsoft’s full suite business applications and operating systems.
• Analyze and resolve network performance issues.
• Contributes and maintains accurate documentation to provide consistent solutions.
• Assists with projects, tasks, and planning.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Project management

Time management

Organization

Prioritization

Multi-tasking

Problem solving

Independent work

Customer service

Education

Bachelor’s degree in computer science or related work experience

High school diploma or GED

Job description

RAS Logistics LLC in Elkhart, Indiana is seeking an IT Support Specialist to provide technical assistance to internal users, diagnose software and hardware issues, and ensure systems run smoothly. The role requires strong communication, documentation, and the ability to manage multiple tasks with attention to detail.

The position involves some travel and a commitment to completing background and drug checks. Collaboration with IT teammates is essential to support day-to-day operations.