IT Systems & End-User Support Specialist

RadNet, Inc.; Tucson (AZ); On-site; USD 48,000 - 64,000; Full time

Job summary

RadNet, Inc. is seeking an IT Technical Services Specialist to provide information technology support for the Gaming Enterprise’s information systems operations in Tucson, AZ. The role requires active problem-solving, end-user training, and rapid incident resolution.

Ideal candidates will have hardware/software knowledge, Windows proficiency, and a track record of reliable service delivery. Shift flexibility and 24-hour on-call readiness are required.

Qualifications

• Requires High school diploma or GED with A+/Network+/MCP certification and 2+ years in Windows 2000 Pro environment.
• Demonstrated reliability, punctuality, and customer service.
• Must be able to work any shift, weekends, holidays, events, overtime and 24-hour on-call rotation.
• US employment eligibility and ability to obtain a gaming license.

Responsibilities

• Install and set up PC equipment and software; install network and telephone wiring.
• Configure network printing, directory structures, security, software, and file services.
• Troubleshoot hardware and software problems for Gaming Enterprise systems.
• Provide end-user support and training for network-based applications and peripherals.
• Document, report, and resolve technical issues; use HEAT for ticketing.
• Prioritize service requests per IT policies and procedures.
• Research problems with coworkers and coordinate with vendors for resolutions.
• Maintain department inventory and related supplies.

Skills

PC hardware

POS terminals

Printers

Windows OS

Troubleshooting

Customer service

Communication

Time management

On-call work

Education

A+ Certification

Network+ Certification

MCP 2000/2003 Certification

Tools

HEAT Ticketing System

Job description

RadNet, Inc. is seeking an IT Technical Services Specialist to provide information technology support for the Gaming Enterprise’s information systems operations in Tucson, AZ. The role requires active problem-solving, end-user training, and rapid incident resolution.

Ideal candidates will have hardware/software knowledge, Windows proficiency, and a track record of reliable service delivery. Shift flexibility and 24-hour on-call readiness are required.