IT Systems & Device Support Technician

Full Sail University; United States; On-site; USD 55,000 - 78,000; Full time

Job summary

Full Sail University is seeking an IMT Support Technician to deploy, build, secure, and maintain computing environments for faculty, staff, and students. The role emphasizes strong customer service and hands-on technical support across workstations, mobile devices, software, and peripherals.

The ideal candidate will have 3+ years in IT, experience with AD, device management, virtualization, and storage networks, and a solid grounding in Windows/MacOS file sharing and basic networking.

Qualifications

• Minimum three (3) years relevant work experience in Information Technology.
• Experience deploying, supporting, and maintaining computing environments.
• Experience delivering high-quality customer service and technical support to students, faculty and staff.

Responsibilities

• Provide outstanding customer service and technical support to students, faculty, and staff during any interaction.
• Install, support, and maintain workstations, mobile devices, software applications and peripherals.
• Work with internal teams on technical escalations and document common issues and operating procedures.
• Adhere to policies and procedures, maintain confidentiality, uphold university mission, adhere to attendance standards, and perform other duties as assigned.

Skills

Customer service

Technical support

Communication

Attention to detail

Organization

Problem solving

Tools

Microsoft Active Directory

Device Management software

Virtualization

Storage Area Networks

Windows File Sharing

MacOS File Sharing

Networking basics

Servers

Job description

Full Sail University is seeking an IMT Support Technician to deploy, build, secure, and maintain computing environments for faculty, staff, and students. The role emphasizes strong customer service and hands-on technical support across workstations, mobile devices, software, and peripherals.

The ideal candidate will have 3+ years in IT, experience with AD, device management, virtualization, and storage networks, and a solid grounding in Windows/MacOS file sharing and basic networking.