IMT Support Technician

Full Sail University; Winter Park (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Full Sail University in Winter Park, FL is seeking an IMT Support Technician to deploy, build, secure and maintain computing environments for faculty, staff and students. You will deliver outstanding service and resolve technical issues across Windows and Mac platforms.

Responsibilities include installing and supporting workstations, devices, software and peripherals; collaborating with internal teams on escalations; and documenting procedures to support a scalable IT environment.

Qualifications

• Minimum three (3) years relevant work experience in Information Technology.

Responsibilities

• Provide outstanding customer service and technical support to students, faculty, and staff during any interaction.
• Tasked with installing, supporting, and maintaining workstations, mobile devices, software applications and peripherals.
• Work with internal teams on technical escalations
• Documentation of common issues and technical operating procedures
• Adhere to the polices and procedures of Full Sail University
• Maintain strict confidentiality of company and personnel information
• Demonstrate a strong commitment to the mission and values of the University
• Adhere to company attendance standards
• Perform other duties as assigned

Skills

Deployment tooling

Servers & SANs

Active Directory

Device Management

Virtualization

Storage networks

File sharing Windows/Mac

Networking basics

Detail-oriented

Tools

Device Management software

Virtual server software

SAN/storage tools

Windows Server

Job description

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

The position of an IMT Support Technician is responsible for deploying, building, securing and maintaining computing environments for faculty, staff and students.

Essential Duties and Responsibilities:

• Provide outstanding customer service and technical support to students, faculty, and staff during any interaction
• Tasked with installing, supporting, and maintaining workstations, mobile devices, software applications and peripherals.
• Work with internal teams on technical escalations
• Documentation of common issues and technical operating procedures

Other Responsibilities:

• Adhere to the polices and procedures of Full Sail University
• Maintain strict confidentiality of company and personnel information
• Demonstrate a strong commitment to the mission and values of the University
• Adhere to company attendance standards
• Perform other duties as assigned

Competencies:

• Experience with computing deployment strategies and tooling
• Knowledge of servers, virtualization concepts and storage area networks
• Experience with Microsoft Active Directory
• Proven experience with Device Management software
• Knowledge of virtual server technology and related software
• Knowledge of storage devices and storage area networks
• Understanding of file sharing practices on both Windows and MacOS
• Basic understanding of networking
• High level of attention to detail and organization skills

Education and/or Experience:

Minimum three (3) years relevant work experience in Information Technology

Certificates, Licenses, Registrations:

Not required but is a plus

Computer/Equipment Skills:

See competencies above

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping, and lifting up to thirty (30) pounds. Operation of company vehicle and current valid drivers license also required.

Full Sail is an Equal Opportunity Employer.