IMT Support Technician

Full Sail University; United States; On-site; USD 55,000 - 78,000; Full time

Job summary

Full Sail University is seeking an IMT Support Technician to deploy, build, secure, and maintain computing environments for faculty, staff, and students. The role emphasizes strong customer service and hands-on technical support across workstations, mobile devices, software, and peripherals.

The ideal candidate will have 3+ years in IT, experience with AD, device management, virtualization, and storage networks, and a solid grounding in Windows/MacOS file sharing and basic networking.

Qualifications

• Minimum three (3) years relevant work experience in Information Technology.
• Experience deploying, supporting, and maintaining computing environments.
• Experience delivering high-quality customer service and technical support to students, faculty and staff.

Responsibilities

• Provide outstanding customer service and technical support to students, faculty, and staff during any interaction.
• Install, support, and maintain workstations, mobile devices, software applications and peripherals.
• Work with internal teams on technical escalations and document common issues and operating procedures.
• Adhere to policies and procedures, maintain confidentiality, uphold university mission, adhere to attendance standards, and perform other duties as assigned.

Skills

Customer service

Technical support

Communication

Attention to detail

Organization

Problem solving

Tools

Microsoft Active Directory

Device Management software

Virtualization

Storage Area Networks

Windows File Sharing

MacOS File Sharing

Networking basics

Servers

Job description

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding! The position of an IMT Support Technician is responsible for deploying, building, securing and maintaining computing environments for faculty, staff and students.

Essential Duties and Responsibilities:

• Provide outstanding customer service and technical support to students, faculty, and staff during any interaction
• Tasked with installing, supporting, and maintaining workstations, mobile devices, software applications and peripherals.
• Work with internal teams on technical escalations
• Documentation of common issues and technical operating procedures

Other Responsibilities:

• Adhere to the polices and procedures of Full Sail University
• Maintain strict confidentiality of company and personnel information
• Demonstrate a strong commitment to the mission and values of the University
• Adhere to company attendance standards
• Perform other duties as assigned

Competencies:

• Experience with computing deployment strategies and tooling
• Knowledge of servers, virtualization concepts and storage area networks
• Experience with Microsoft Active Directory
• Proven experience with Device Management software
• Knowledge of virtual server technology and related software
• Knowledge of storage devices and storage area networks
• Understanding of file sharing practices on both Windows and MacOS
• Basic understanding of networking
• High level of attention to detail and organization skills

Education and/or Experience:

• Minimum three (3) years relevant work experience in Information Technology

Certificates, Licenses, Registrations:

• Not required but is a plus

Computer/Equipment Skills:

• See competencies above

Environmental Factors/Physical Demands:

• Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone.
• May be subject to bending, reaching, kneeling, stooping, and lifting up to thirty (30) pounds.
• Operation of company vehicle and current valid drivers license also required.

Full Sail is an Equal Opportunity Employer.

Mission

People from around the world come to Full Sail University to pursue their educational goals, and they share one thing in common - a passion for a creative future in the entertainment and media industry.

Full Sail's mission is to provide students with an innovative style of education, delivered by a staff of dedicated individuals, that addresses potential career opportunities available in an ever-growing, constantly evolving industry. We do this by developing unique curricula that combine elements of creativity, art, business and life skills, technical prowess, and academic achievement. Our education is delivered via immersive teaching methods, both in Full Sail's real-world production studios and classrooms, as well as through our online learning environment. Every one of our degree programs is designed to provide students with knowledge and real-world experience that will help them realize their career goals in the entertainment and media industry.

Full Sail's Unifying Principles

At Full Sail, we believe that what we give to each other and our students comes back to each of us individually and to the school as a whole. Therefore, we are totally committed to the individual success of each member of our staff family. As a staff family, we are dedicated to taking a sincere interest in the success of every student and client who comes through our doors