Hands-on Desktop & IT Support Specialist

SISL Global; Decatur (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

SISL Global is seeking an IT Support Technician to diagnose and repair hardware, troubleshoot OS and software, and deploy workstations for new hires. You will assist with on-site network and telecom issues and perform IMACD tasks, ensuring accurate documentation and collaboration with support teams.

The role emphasizes Hands and Eyes support across desktops, laptops, printers, and peripherals, with emphasis on timely ticket updates and knowledge base contributions.

Qualifications

• Diagnose and resolve hardware issues on desktops, laptops, printers, and peripherals.
• Troubleshoot OS and application software; perform installations and upgrades.
• Configure and deploy workstations for new hires including imaging and data migration.
• Assist with on-site network, server, and telecom equipment issues.

Responsibilities

• Hands and Eyes Support for end-user devices.
• IMACD (Install, Move, Add, Change, Disposal) tasks.
• Document hardware configurations and key user processes with other teams.

Job description

SISL Global is seeking an IT Support Technician to diagnose and repair hardware, troubleshoot OS and software, and deploy workstations for new hires. You will assist with on-site network and telecom issues and perform IMACD tasks, ensuring accurate documentation and collaboration with support teams.

The role emphasizes Hands and Eyes support across desktops, laptops, printers, and peripherals, with emphasis on timely ticket updates and knowledge base contributions.