IT Systems & Cloud Support Specialist

Automatic Data Processing, Inc.; Lansing (MI); Presencial; USD 28 000 - 40 000; Tempo integral

Resumo da oferta

Michigan Primary Care Association is seeking an IT Support Specialist to maintain IT infrastructure across multiple locations and provide technical assistance to MPCA staff and partner health centers. The role focuses on ensuring reliable access to technology solutions and collaborating with the IT team to support end users.

The position emphasizes system and network support, hardware/software troubleshooting, and proactive monitoring to maintain uptime and security across the organization.

Qualificações

• Familiar with relevant concepts, practices, and procedures.
• Working knowledge of cloud services including Microsoft 365, Entra, SharePoint.
• Basic understanding of network management, security and monitoring tools.

Responsabilidades

• System and Network Support.
• Setups, configures, and supports of computers and applications.
• Recommends upgrades to applications and equipment.
• Troubleshoots and diagnoses common system problems, hardware and software upgrades, and provide technical support as required.
• Communicates repair efforts to all interested parties including customers and vendors in a timely manner.
• Interfaces with multiple support teams to provide prompt problem determination and resolution.
• Serves as hardware and software troubleshooting resource for MPCA staff and other consulting clients.
• Systems monitoring: Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Technical Knowledge: Demonstrates technical knowledge for the required skills defined for the position.
• Other duties as assigned.

Conhecimentos

Analytical Thinking

Communication

Facilitation

Flexibility

Growth & Development

Organizational Culture

Project Management

Relationships & Influence

Tech Adaptability

Formação académica

Associate degree in IT

Ferramentas

Microsoft 365

Entra

SharePoint

Descrição da oferta de emprego

Michigan Primary Care Association is seeking an IT Support Specialist to maintain IT infrastructure across multiple locations and provide technical assistance to MPCA staff and partner health centers. The role focuses on ensuring reliable access to technology solutions and collaborating with the IT team to support end users.

The position emphasizes system and network support, hardware/software troubleshooting, and proactive monitoring to maintain uptime and security across the organization.