IT Helpdesk Technician I — Healthcare Clinic Support

Northern Waters Casino; Watersmeet Township (MI); Vor Ort; USD 42.000 - 63.000; Vollzeit

Benefits dieser Stelle

Employee Meal Discounts

Gas Discount at Citgo C-Store

Golf Discounts

Paid Lunch

Paid Holidays

Access to training programs

Health benefits after 90 days

Zusammenfassung

Lac Vieux Desert Health Center in Watersmeet Township, MI, seeks a full-time IT Supervisor to lead clinical IT support and infrastructure. You will serve as the primary contact for IT issues, manage endpoints, and ensure HIPAA compliance while supporting EHR systems and patient-facing technology.

Responsibilities include configuring workstations, imaging devices, maintaining inventory, and collaborating with clinical staff to minimize downtime.

Qualifikationen

• High School Diploma or GED required.
• Associate degree in Computer Science, Information Systems, or related field OR two (2) years of IT support experience.
• Experience in a Level 1 technical support role.
• CompTIA A+ certification or equivalent knowledge.

Aufgaben

• Serve as primary point of contact for IT support requests (in-person, phone, email, ticketing system).
• Log all incidents and service requests accurately.
• Provide Level 1 troubleshooting for desktops, printers, and peripherals.
• Support Microsoft 365 and EHR access issues.
• Assist staff with onboarding and access control; support clinic operations.
• Escalate complex issues and maintain communication with users.
• Perform hardware deployment, imaging, and inventory management.

Kenntnisse

Windows 10/11

Microsoft 365

Active Directory

Printer & peripherals

Networking basics

IT security

Customer service (clinical)

Ausbildung

Associate degree in CS/IS or related field OR 2 years IT support

CompTIA A+ certification

Tools

Remote support tools

Printer management software

EHR systems knowledge

Jobbeschreibung

Lac Vieux Desert Health Center in Watersmeet Township, MI, seeks a full-time IT Supervisor to lead clinical IT support and infrastructure. You will serve as the primary contact for IT issues, manage endpoints, and ensure HIPAA compliance while supporting EHR systems and patient-facing technology.

Responsibilities include configuring workstations, imaging devices, maintaining inventory, and collaborating with clinical staff to minimize downtime.