IT Systems & Classroom Tech Specialist

Texas State University; San Marcos (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Texas State University is seeking a Technical Support Specialist for the Anthropology Department. The role involves installing, troubleshooting, and maintaining hardware, software, and audiovisual equipment, and keeping inventories, websites, and digital signage up to date.

You will work with faculty and staff, train users, manage classroom technologies, coordinate services, and prepare reports to support department operations.

Qualifications

• Bachelor's degree not required; associate degree with continuing education preferred.
• Ability to install, troubleshoot, and maintain hardware and software.
• Experience communicating technical concepts to diverse audiences.

Responsibilities

• Provide technical support to the Anthropology Department's faculty and staff.
• Install, maintain, and troubleshoot computer hardware, peripherals, and software.
• Diagnose, analyze, and resolve computer and media equipment issues.
• Manage and maintain classroom technologies databases.
• Coordinate and supervise installation, testing, and monitoring of instructional equipment and software.
• Create and update procedural documentation.
• Contribute to network design to prevent intrusion, infection, or inappropriate use.
• Facilitate best practices for efficient utilization of servers, workstations, and software.
• Manage departmental websites, Share drives, Teams sites, and other Cloud services.
• Perform preventative maintenance against computer viruses.
• Maintain inventory of hardware, software, and licensing information.
• Train users on equipment and software usage.
• Coordinate services and resources to best support faculty/client needs.
• Prepare reports and training materials as required.
• Provide technical support for departmental events and public programming.
• Maintain departmental websites and digital signage.
• Maintain accurate records.
• Perform other duties as assigned.

Skills

Security procedures

Macintosh/iOS/Windows

Web design

Intermediate math

Technical manuals

Communication of technical concepts

Education

Associate degree with continuing education

Job description

Texas State University is seeking a Technical Support Specialist for the Anthropology Department. The role involves installing, troubleshooting, and maintaining hardware, software, and audiovisual equipment, and keeping inventories, websites, and digital signage up to date.

You will work with faculty and staff, train users, manage classroom technologies, coordinate services, and prepare reports to support department operations.