System Support Specialist I

Texas State University

San Marcos (TX)

On-site

USD 44,000 - 45,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

Generous time off

Wellness program

Professional growth

Tuition benefits

Retirement plan

Job summary

Texas State University in San Marcos seeks a System Support Specialist I to install, troubleshoot, and maintain hardware, software, and audiovisual equipment for the Anthropology Department.

You will manage inventories and websites, support classroom technologies, and coordinate services to assist faculty and staff, with standard work hours 8:00 AM - 5:00 PM, Monday through Friday. The role requires clear communication and adherence to security procedures.

Qualifications

Familiarity with standard security procedures for computers, systems, and protected data.
Experience with Macintosh, iOS, and Windows operating systems.
Experience with web design.
Ability to perform intermediate math computations.
Experience with complex technical manuals.
Ability to communicate technical concepts effectively.

Responsibilities

Provide technical support to the Anthropology Department's faculty and staff.
Install, maintain, and troubleshoot computer hardware, peripherals, and software.
Diagnose, analyze, and resolve computer and media equipment issues.
Manage and maintain classroom technologies databases.
Coordinate and supervise installation, testing, and monitoring of instructional equipment and software.
Create and update procedural documentation.
Contribute to network design to prevent intrusion, infection, or inappropriate use.
Train users on equipment and software usage.
Maintain inventory of hardware, software, and licensing information.
Coordinate services and resources to best support faculty/client needs.

Skills

Security procedures

Web design

Effective communication

Mathematics computations

Education

Associate degree

Tools

Macintosh

iOS

Windows

Qualtrics

Job description

Job Opportunities at Texas State University

System Support Specialist I

Posting Number | 2027034

Posting/Functional Title | System Support Specialist I

University Pay Plan Title | Systems Support Spec I

Location | San Marcos

Department | Anthropology

Recruitment Type | Open Recruiting

Job Type | Full-Time

Funding Source | Permanent

Monthly Salary | $3,988

Job Category | Non-Exempt

Required Qualifications

Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

Familiarity with standard security procedures for computers, systems, and protected data.
Experience with Macintosh, iOS, and Windows operating systems.
Experience with web design.
Ability to perform intermediate math computations.
Experience with complex technical manuals.
Ability to communicate with a variety of people, including communicating technical concepts effectively.
Associate degree with some additional continuing education.

Preferred Qualifications

Familiarity with the university's technical resources and methods for requesting technical support.
Experience managing inventory.
Experience providing technical training on computer hardware and software.
Familiarity with the hardware and software used by the department.
Familiarity with the university's hardware and software ordering process and purchasing procedures.
Experience supporting technical needs of public programs.
Familiarity with general installation procedures of numerous software packages.
Familiarity with creating and managing survey content in Qualtrics.

Job Description

This role involves providing technical support to the Anthropology Department's faculty and staff, which includes installing, troubleshooting, and maintaining hardware, software, and audiovisual equipment, as well as maintaining inventories, websites, and digital signage.

Job Duties

Provide technical support to the department's faculty and staff.
Install, maintain, and troubleshoot computer hardware, peripherals, and software.
Diagnose, analyze, and resolve computer and media equipment issues.
Manage and maintain classroom technologies databases.
Coordinate and supervise installation, testing, and monitoring of instructional equipment and software.
Create and update procedural documentation.
Contribute to network design to prevent intrusion, infection, or inappropriate use.
Facilitate best practices for efficient utilization of servers, workstations, and software.
Manage departmental websites, Share drives, Teams sites, and other Cloud services.
Perform preventative maintenance against computer viruses.
Maintain inventory of hardware, software, and licensing information.
Train users on equipment and software usage.
Coordinate services and resources to best support faculty/client needs.
Prepare reports and training materials as required.
Provide technical support for departmental events and public programming.
Maintain departmental websites and digital signage.
Maintain accurate records.
Perform other duties as assigned.

Additional Information to Applicants

Job Open Date | 09/25/2026

Open Until Filled | Yes

Normal Work Days | Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start | 8:00AM

Normal Work Hours End | 5:00PM

Posting Notices

Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.

Why Choose Texas State University?

Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you'll enjoy:

Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.
Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.
Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks.
Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.

At Texas State University, you're not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today.

https://www.hr.txst.edu/benefits.html

Quick Link

https://jobs.hr.txstate.edu/postings/58631

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