IT Systems and Support Specialist

Florida Atlantic University; Florida; Vor Ort; USD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Public Service Loan Forgiveness

Zusammenfassung

Florida Atlantic University in Boca Raton, FL is seeking an IT Systems and Support Specialist. The role focuses on day-to-day server and systems administration, as well as providing hands-on help desk support for desktops, devices, and network access.

You will manage Active Directory and Intune, maintain security and backups, and contribute to compliance efforts with HIPAA/HITECH. The position includes collaboration with Central IT and clinical partners.

Qualifikationen

• Bachelor's degree or an equivalent combination of education and experience in IT.
• 2+ years of related experience in IT systems administration or support.

Aufgaben

• Provide day-to-day administration and operational support for servers, systems, and applications.
• Configure, deploy, and maintain servers, virtual machines, and network storage; ensure backup and data security.
• Manage Active Directory and Intune: user/group management, device provisioning, and policy updates.
• Conduct system audits and assist with HIPAA/HITECH compliance efforts.
• Provide first and second tier technical support for desktops, mobile devices, AV systems, and network access.
• Create end-user documentation and mentor Help Desk staff and students.

Kenntnisse

System administration

Technical support

Security/compliance

Documentation

Ausbildung

Bachelor's degree in IT or related field

Associate's degree with related experience

Tools

Active Directory

Intune

Office 365

SharePoint

Jobbeschreibung

Position Summary

The College of Medicine at Florida Atlantic University is seeking an IT Systems and Support Specialist in Boca Raton, FL.

The IT Systems and Support Specialist will support the mission of the Schmidt College of Medicine, one of the fastest-growing medical schools in the nation. The College is dedicated to excellence in education, research, clinical care, and community engagement and is nationally recognized by U.S. News & World Report. Through partnerships with more than 300 community organizations from Miami-Dade to Vero Beach, the College creates a significant impact across South Florida.

Summary of Responsibilities

Systems Administration

• Provide day-to-day administration and operational support for servers, systems, and applications, including performance monitoring, patching, updates, and upgrades.
• Configure, deploy, and maintain servers, virtual machines, and network storage systems; ensure backup, recovery, data security, and physical device security.
• Perform troubleshooting and diagnostics for servers, networks, and enterprise systems; assist with planning and implementation of major information systems.
• Manage Active Directory and Intune: user and group management, device provisioning, configuration and compliance oversight, script development and deployment, and application packaging, deployment, and updates.
• Conduct weekly MDM audits to ensure device compliance; contact users and remediate non-compliant devices.
• Support information security initiatives and conduct system audits, including HIPAA/HITECH compliance.
• Manage user access controls, software licensing, printer systems, and ListServ email services (list creation, user management, permissions, role audits).
• Serve as a technical consultant for infrastructure, security, mobile device management, and educational technologies.
• Create and maintain technical documentation and liaise with Central IT (OIT), hospitals, and external partners.

Help Desk & User Support

• Provide first and second tier technical support for desktops, mobile devices, AV systems, network access, and connectivity issues.
• Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and software.
• Support Office 365, SharePoint, classroom and instructional technologies, and assist with research and clinical IT needs.
• Respond to support requests via phone, chat, ticketing system, email, and walk-ins; provide on-site (may require travel) and remote support for all on- and off-campus locations.
• Provision equipment and system access for new users.
• Test and evaluate new tools, procedures, and software prior to deployment.
• Create end-user documentation and maintain knowledge base articles.
• Mentor and support Help Desk staff and student workers.

FAU Benefits and Perks

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options including tax-deferred annuities and Roth 403(b) plans.
• State employees Public Service Loan Forgiveness (PSLF) (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) program.
• Sick Leave Pool Program.
• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President's discretion).
• Paid Community Engagement Volunteer Service Day (https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf)
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

Minimum Qualifications

Bachelor's degree from an accredited institution in an appropriate area of specialization and two years of related experience; or Associate's degree from an accredited institution in an appropriate area of specialization and five years of related experience required. Excellent custo