Patient Services Representative

Florida Atlantic University; Town of Galen (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Retirement options

Paid time off

Job summary

Florida Atlantic University’s FAU Medical Group in Boca Raton, FL seeks a Patient Services Representative to manage calls, schedule appointments, verify information, and provide clerical support.

You will route calls, triage when needed, collect demographics, remind patients of arrival times, and support multiple departments. This on-site role offers benefits and a Monday–Friday schedule with occasional evenings or weekends.

Qualifications

• High school diploma and 4 years of professional experience required.
• Experience in clinical practice with EMR and medical billing familiarity.
• Ability to work collaboratively with all levels of staff and faculty.
• Exceptional verbal and written communication skills are essential.
• Strong organizational and time management skills and ability to multitask.

Responsibilities

• Answer incoming calls and route to the appropriate personnel; take messages and assign tasks.
• Schedule, confirm, and cancel appointments; call to reschedule as needed.
• Triages calls and escalates to Medical Assistant/Nurse or leadership when necessary.
• Enter accurate demographic information and ensure correct appointment details.
• Inform patients of documents to bring and remind arrival times.
• Retrieve voicemail messages and communicate pertinent information.

Skills

Verbal communication

Written communication

Time management

Organizational skills

Collaboration

Education

High school diploma

Tools

Electronic Medical Records (EMR)

Medical billing software

Job description

Position Summary

The FAU Medical Group, a Florida Atlantic University operated primary care facility, is seeking a Patient Services Representative - Boca Raton, FL.

The Patient Services Representative is responsible for handling incoming and outgoing telephone communications with professionalism and courtesy. Schedules appointments, provides information to inquirers, and transfers calls, as appropriate. This role collects, verifies and enters scheduling information and provides clerical support as needed.

Summary Of Responsibilities

• Answer all incoming calls and route them to appropriate personnel; take messages and send tasks, as necessary.
• Schedule, confirm, and cancel appointments for patients, make calls to reschedule appointments as requested.
• Use sound judgment in handling calls, especially with upset patients, and understand when to escalate calls to triage Medical Assistant / Nurse or Office leadership.
• Triage calls accordingly and send Telephone Encounters to appropriate personnel.
• Direct other calls to other departments as needed.
• Obtain and enter accurate demographic information (address, telephone number, insurance), schedule appointments correctly – review appointment date, time, location.
• Retrieves voicemail messages as needed.
• Inform caller of items to bring to appointment (including insurance card, medications, New Patient paperwork).
• Remind patients to arrive 15-30 minutes before the scheduled appointment to complete paperwork.
• Answer questions and offer other information, as requested.
• Performs other job-related duties as directed.

FAU Benefits And Perks

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options including tax-deferred annuities and Roth 403(b) plans.
• State employees Public Service Loan Forgiveness (PSLF) program.
• Sick Leave Pool Program.
• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
• Paid Community Engagement Volunteer Service Day
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
• For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php

Explore Living in Palm Beach County

Discover Housing Resources in Palm Beach County | BDB

Minimum Qualifications

• High school diploma and 4 years of appropriate professional/specialized experience required.
• Experience working in clinical practice and familiarity with electronic medical records and medical billing.
• Ability to work collaboratively with all levels of faculty, staff, and medical professionals.
• Exceptional verbal and written communication skills are essential for success in this position.
• Exceptional organizational and time management skills; and ability to handle multiple tasks.

Salary

$22.00 Hourly

College or Department

COM: Practice Administrative Personnel

Location

FAU Medicine - Galen Building

Work Days and Hours

Monday – Friday, 8:30 a.m. -5 p.m. Some evenings and weekends as needed.

Application Deadline

2026-11-01