Patient Services Representative

Florida Atlantic University; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Life Insurance

Flexible Spending plans

Employee Assistance Program (EAP)

Public Service Loan Forgiveness (PSLF)

Sick Leave Pool

Paid time off (vacation and sick leave

1 personal day

9 paid holidays

Winter break (President’s discretion)

Volunteer Service Day

Educational Scholarship Program (EESP)

Job summary

Florida Atlantic University is seeking a Patient Services Representative for its Boca Raton, FL location. The role handles inbound/outbound calls, schedules appointments, provides information, and performs clerical duties as part of the FAU Medical Group scope.

Responsibilities include routing calls, triaging concerns, entering patient data accurately, and ensuring patients are prepared for visits. The position requires professionalism and teamwork in a healthcare setting.

Qualifications

• High school diploma and 4 years of appropriate professional/specialized experience required.
• Experience working with electronic medical records and medical billing preferred.
• Exceptional verbal and written communication skills are essential for success in this position.
• Ability to work collaboratively with all levels of staff and faculty; strong organizational and time management abilities.

Responsibilities

• Answer incoming calls and route to appropriate personnel; take messages and assign tasks.
• Schedule, confirm, and cancel appointments; contact patients to reschedule as needed.
• Triage calls and direct to Medical Assistant/Nurse or Office leadership as appropriate.
• Enter accurate demographic data (address, phone, insurance) and verify scheduling details.
• Inform patients what to bring to appointments; remind them of arrival times.

Education

High school diploma

Job description

Position Summary

The FAU Medical Group, a Florida Atlantic University operated primary care facility, is seeking a Patient Services Representative - Boca Raton, FL. The Patient Services Representative is responsible for handling incoming and outgoing telephone communications with professionalism and courtesy. Schedules appointments, provides information to inquirers, and transfers calls, as appropriate. This role collects, verifies and enters scheduling information and provides clerical support as needed.

Summary of Responsibilities

• Answer all incoming calls and route them to appropriate personnel; take messages and send tasks, as necessary.
• Schedule, confirm, and cancel appointments for patients, make calls to reschedule appointments as requested.
• Use sound judgment in handling calls, especially with upset patients, and understand when to escape calls to triage Medical Assistant / Nurse or Office leadership.
• Triage calls accordingly and send Telephone Encounters to appropriate personnel.
• Direct other calls to other departments as needed.
• Obtain and enter accurate demographic information (address, telephone number, insurance), schedule appointments correctly – review appointment date, time, location.
• Retrieves voicemail messages as needed.
• Inform caller of items to bring to appointment (including insurance card, medications, New Patient paperwork).
• Remind patients to arrive 15-30 minutes before the scheduled appointment to complete paperwork.
• Answer questions and offer other information, as requested.
• Performs other job-related duties as directed.

Benefits and Perks

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options including tax-deferred annuities and Roth 403(b) plans.
• State employees Public Service Loan Forgiveness (PSLF) program.
• Sick Leave Pool Program.
• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
• Paid Community Engagement Volunteer Service Day.
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment.
• For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
• For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php.

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Minimum Qualifications

High school diploma and 4 years of appropriate professional/specialized experience required.

Preferred Qualifications

Experience working in clinical practice and familiarity with electronic medical records and medical billing. Ability to work collaboratively with all levels of faculty, staff, and medical professionals. Exceptional verbal and written communication skills are essential for success in this position. Exceptional organizational and time management skills; and ability to handle multiple tasks.

Salary

$22.00 Hourly

College or Department: COM: Practice Administrative Personnel

Location: FAU Medicine - Galen Building

Work Days and Hours: Monday – Friday, 8:30 a.m. -5 p.m. Some evenings and weekends as needed.

Application Deadline

2026-11-01

Special Instructions to Applicant

VETERANS’ PREFERENCE: Applicants may claim Veterans’ Preference on their application. The applicant claiming preference is responsible for providing required documentation at the time of making an application in Workday for a vacant position, or prior to the closing date of the vacancy announcement. If an applicant qualifies for Veterans' Preference and the SP position, they are shown preference by the guarantee of an interview. Veterans’ Preference does not guarantee a job.

For additional information, please visit https://www.fau.edu/jobs/resources/veterans/.

For assistance, please contact Recruitment Services at [e-mail].

Application Documents Required

Resume

Official Sealed Transcripts Required

Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

Pre-Employment Screenings Required

Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

Request for Accommodations

Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at [e-mail]. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.

About Florida Atlantic University

Florida Atlantic University is Where Tomorrow Begins. As a nationally recognized Carnegie R1 research institution and one of only 13 universities nationwide to also hold Carnegie designations for Opportunity and Community Engagement, Florida Atlantic is advancing discovery, driving economic growth, and preparing graduates to lead in a rapidly changing world. As South Florida's Hometown University, Florida Atlantic serves as a destination for learning, culture, athletics, and community engagement. Through NCAA Division I athletics, world-class performing arts and cultural events, public lectures, gallery exhibitions, environmental education programs, and one of the nation's largest Osher Lifelong Learning Institutes, Florida Atlantic welcomes thousands of residents, visitors, and learners to its campuses each year. From inspiring environmental education programs to providing enriching experiences for retirees, professionals, families, and sports fans, Florida Atlantic is deeply connected to the communities it serves. Through these experiences and partnerships, the university helps strengthen the region's cultural vitality, workforce, economy and quality of life. For more information, visit www.fau.edu.

Florida Atlantic University is an equal access/equal opportunity employer that complies with all applicable federal and state laws regarding nondiscrimination. If you require an accommodation to participate in any part of the recruitment process, contact Florida Atlantic’s Office of Civil Rights and Title IX at 561-297-3004 or send an email to [e-mail]. To contact Human Resources, please call 561-297-3057 or email [e-mail]. For communications assistance, call 7-1-1.

Clery Act Information Consumer Information Visit Florida Atlantic's Consumer Information page for more information about financial aid, its campus, facilities, student athletes, campus security, fire safety, as well as preventing drug and alcohol abuse. Paper copies are available upon request by contacting the Office of Student Financial Aid.

Florida Statute 1010.35 - Screening Foreign Researchers Pursuant to Florida law, any applicant or student seeking employment in a research or research-related support position who is a citizen of a foreign country and not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria is subject to additional screening. Applicants meeting those criteria will be required to provide the following information before any offer of employment can be made: every institution of higher education attended; all previous employment since the applicant’s 18th birthday; list of all published material, current and pending research funding from any source, including details about the research, your role, funding source, and amount; list and description of any non-university professional activities; any affiliation with an institution or program in a foreign country. Selected applicants will be required to provide additional information per the Statute, including a complete copy of your passport; and, if available, the most recently submitted DS-160 (Online Nonimmigrant Visa Application).