Onsite Desktop & End-User IT Support Specialist

UNC Health; North Carolina; On-site; USD 30,000 - 43,000; Full time

Job summary

UNC Health in North Carolina is seeking an ISD End User Support specialist to install, configure, manage and support desktops, laptops and related peripherals across a multi-platform network. This role ensures end users’ productivity by providing effective problem resolution and assisting with mainframe application options.

This position is onsite at UNC Health Caldwell in Lenoir, NC. Responsibilities include managing desktop peripherals, maintaining accurate inventory records, and delivering

Qualifications

• Associate's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
• No licensure or certification required.
• Two (2) years of relevant experience if a High School diploma or GED.

Responsibilities

• Assists in ensuring network security by enforcing passwords, installing virus protection software, encryption technology. Adheres to policies and procedures, creating user-profiles, administers files and folders security and storage capacity.
• Manages desktop peripheral inventory and assists with asset management. Maintains accurate records for device changes. Updates the inventory system whenever a computer is installed or relocated to provide accurate information.
• Participates in evaluating products in compatibility, flexibility, and ease of use including the design of application options with mainframe applications.
• Performs installation and configuration of hardware and software applications.
• Provides customers with technical support and incident resolution related to hardware and software. Provides initial training to familiarize the customer with the operation of the system. Performs desktop moves in a timely manner, based on user/organization needs.

Skills

Excellent communication

Education

Associate's degree in Computer Science

Job description

UNC Health in North Carolina is seeking an ISD End User Support specialist to install, configure, manage and support desktops, laptops and related peripherals across a multi-platform network. This role ensures end users’ productivity by providing effective problem resolution and assisting with mainframe application options.

This position is onsite at UNC Health Caldwell in Lenoir, NC. Responsibilities include managing desktop peripherals, maintaining accurate inventory records, and delivering