IT Systems Analyst II — Enterprise IT & IA

People, Technology & Processes, LLC; Maryland; On-site; USD 90,000 - 120,000; Full time

Job summary

People, Technology & Processes, LLC seeks a Computer Systems Analyst II to provide IT subject matter expertise for Army systems at Aberdeen Proving Ground, MD. The role centers on coordinating/ integrating IT efforts with CPE and NEC, managing end-user accounts in ATCTS, and REMEDY ticketing.

Responsibilities include resolving NIPR/SIPR issues, supporting IM/IT processes, and ensuring secure IT operations within Army Enterprise constraints and software suites.

Qualifications

• Bachelor’s Degree and a minimum of five (5) years of relevant experience is required.
• Education requirement can be substituted with eight (8) years of relevant technical experience.

Responsibilities

• Coordinate/integrate planning efforts between CPE and NEC, including end-user account maintenance in ATCTS and ticket management in AESD REMEDY.
• Resolve NIPR (unclassified) and SIPR (classified) issues to include system and end-user account maintenance.
• Assist in Information Management/IT processes to enable business and mission effectiveness.
• Proficient with Army Enterprise Level MS Office 2013 Suite and related applications (Outlook, Windows 7+, Project Pro, Visio, Access, PowerPoint; Acrobat, Lotus Sametime, MS Communicator).
• Operate Army Enterprise Level network hardware and printers, docking stations, monitors, routers, switches, and devices connected to end-user PCs at Aberdeen Proving Ground.
• Support analog/digital multi-line telephones.
• Support CISCO virtual communication equipment and related telecoms (voice/video/data).
• Automation: software, peripherals, web services, databases, knowledge management systems.
• IT Planning: service level management, life cycle planning, equipment fielding, teleconferencing, wireless infra, mission support.
• Information Assurance: enforce IA/CND policies per NEC direction and related compliance.

Education

Bachelor’s Degree

Eight years of relevant technical experience

Job description

People, Technology & Processes, LLC seeks a Computer Systems Analyst II to provide IT subject matter expertise for Army systems at Aberdeen Proving Ground, MD. The role centers on coordinating/ integrating IT efforts with CPE and NEC, managing end-user accounts in ATCTS, and REMEDY ticketing.

Responsibilities include resolving NIPR/SIPR issues, supporting IM/IT processes, and ensuring secure IT operations within Army Enterprise constraints and software suites.